DDijana VWe had a very pleasant stay at the Heathlands Hotel in Bournemouth and would happily recommend it. The location is great, making it easy to explore the area.
The staff were very friendly and professional throughout our stay. When we checked out, we asked if we could leave our luggage so we could continue exploring Bournemouth, and they kindly agreed — which was incredibly helpful and much appreciated.
Breakfast was delicious and a great way to start the day.
Overall, a lovely stay with excellent service. We would definitely return.
Dijana
ゲゲストWas all clean and very good ans would defo go there agian it did the job for 1 day and I was happy with the accommodation only thing that can be improved is there was no charger wholes I had to have a plug
88285SueHDouble sea view room with balcony. Spacious bedroom with nice seating area. Clean and in good decorative order. Comfy bed, quality linen. Wonderful, original metal-framed window and French door opening out onto huge balcony. Unfortunately, the sea view tuned out to be when looking left from the end of the balcony and not from the actual bedroom. Kettle needed descaling. Bathroom well appointed, nice towels and quality Elemis toiletries, but would benefit from a really thorough deep clean and a lick of paint.
Absolutely fabulous public rooms, not ‘dated’, as some reviews suggest, but furniture and fixtures appropriately in keeping with the style and period of the building. Wonderful!
Beautiful outdoor pool area and indoor spa. Lots of outdoor seating areas. Extensive woodland to the rear of the hotel. Just a few minutes walk to Knoll Beach, through the hotel’s extensive grounds (which includes tennis courts and a golf course) just over the road. Absolutely no information provided about any of these brilliant amenities, or indeed anything at all, in our bedroom. Also, no information about Wi-Fi, no information about breakfast times, no information about how to even contact Reception on the telephone provided in the room …
The food at the evening meal was exceptional but was let down by the very slow service as staff focused on setting tables for the following day’s breakfast - which turned out to be so disappointing that it was hard to believe that both meals had originated from the same kitchen.
JJelenaBagmaOveral value for money. Our room.was clean and comfortable.
Front desk/reception Rees was veey nuce ane polite.
A few things to note - hotel is quite worn out. Carpets do need to be changed in my opinion.
Breakfast was very very basic, but at least they cooked bouled eggs for me.
Swimming pool is very small and pretty cold. But we managed to swim.
ゲゲストWe just wanted a reliable, welcoming, safe and CLEAN base for one night at a fantastic price and we got exactly that here at Laguna. It was no- frills, eg no fridge in room ,or edgy decor and no bonus toiletries ...but that is exactly what we didn't need! It was a basic but spotlessly clean room with all the essentials you need for a good night's stay; 2 freshly made beds, an unsuite with hot shower, towels and flannels for 2, a tv with remote, WiFi, tea making facilities and a lockable door with 24 hr security. The welcoming host was friendly and efficient and we were very confident we had chosen the perfect place for our budget. We were within walking distance of the beach and town, with a handy late night shop just a few minutes walk away. This time we didn't experience the rest of the facilities available, such as the swimming pool, games room or bar/ entertainment..but it was good to know they were an option. Thanks for making our trip an enjoyable one Laguna; we planning returning in the future.
NNazlie DalwaiI enjoyed the location of this hotel. It was so close to the beach. The hotel did not serve breakfast due to construction I assume. However the sister hotel next door , the Carlton treated us as their own guests.
The rooms were roomy and clean when we arrived.
Towels and bedding clean and super white. Bed was comfy, view spectacular even if we did not have a front facing view. Side view still provided a good view of the sea.
East cliff was in walking distance of city centre and beaches.
Lots of eating establishments on beaches and city centre.
A QR code at reception need to be scanned and service requested if you needed any room services.
Due to our short stay, we did not request any services.
Breakfast at Carlton very good. Sustained us while we spent whole morning into late afternoon at the stunning beaches.
Staff were extremely helpful and friendly. Cost was reasonable.
Hotel reception area is beautiful. Our hotel stay was fit for the purpose we intended for our short stay.
ゲゲストI was taking a short beach walking break and was happy with the room overall.
Points lost for the toilet paper which began to shred as used, and the frugal supply of tea, coffee, milk and poor signposting so that you cannot see the building until right in front of it. The windows could not be opened and staff need to check regularly the toilet near reception.
I would repeat my stay despite those issues.