The airport shuttle was really convenient and helped us get to the airport and bus station. They were also really punctual and quick with the shuttle!! Hotel breakfast was a little lacking but convenient location and comfortable stay.
had a pleasant stay at this simple, clean and comfortable hotel in Syracuse. The room was well kept, the bed was comfortable, and the overall environment felt safe and welcoming. The staff were friendly and helpful throughout my stay.
The location is convenient, with several food establishments nearby, making it easy to grab a meal without travelling far. It’s a good option for a straightforward, fuss-free place to rest.
Overall, a nice and reliable hotel in a convenient part of Syracuse.
El hotel es correcto sin lujos pero muy limpio con un personal agradable.Esta justo enfrente del metro y tiene a un par de minutos caminando un supermercado,pizzería y otros locales donde comer.
Caminando tranquilamente en unos veinte minutos estarás en Times Scuer y en la dirección contraria caminando tranquilamente a una hora del puente de Brooklyn,.
Realmente la ubicación es perfecta, repetiremos.
Good and completely ok for the price. Friendly and helpful people. Shower seems newly renovated. Just coffee for breakfast but lots of options close by. Highly recommended
MMillerBobThis stay was not what I would call good... It was in fact a poor experience.
By this I mean.
I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins.
I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready.
At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”.
So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah...
Poor job by the room ready crew.
And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help.
5 STARS for Aaliyah
1 STAR for Cleaning Crew
(-0) for associate.
ゲゲストMy stay and experience was excellent inclusive of location, customer service will recommend to anyone friendly and efficient staff, clean and comfortable rooms, and a pleasant atmosphere. They also offered amenities like a good breakfast