This should be a zero star. On 08/29/22 my parents, my daughter, and I needed a place to stay for one night on our way to Nashville, TN. Having traveled all day, we checked in at 7:40pm, played with my 1-year-old daughter outside for some time, then began unpacking our car. We had a significant amount of luggage because we traveled from the East Coast. However, while unpacking we noticed the room is extremely small, there was extensive floor damage, the bathtub did not have a stopper so we could not bathe my child, there was used toothpaste all over the shower curtain and bathroom wall, the walls of the main room were covered in unknown substances, it was bug infested, and my parents had a cockroach in their room. Knowing the dangers of a cockroach infestation, we immediately began packing our things back into the car and returned our room keys to the front desk at 8:20pm. We confirmed our check-in time with the desk clerk, she specifically confirmed to both me and my father that we were there for a total of 40 minutes. Ten of those minutes were spent in the actual room. We let her know that we could not stay in a dirty, pest filled room with a toddler, especially one located next to an abandoned building with people coming in and out of the woods next door. It was not only filthy, it was dangerous. I took photos of the rooms and we filed two requests with Agoda (the booking company) to waive the room charges, as we did not stay there. While mine is pending and being escalated, my parent's was denied because the hotel is BLATANTLY lying, telling the booking company that we were there for two hours. This could not possibly be an error, this is a LIE. This morning I outreached to the property to get our official check-in time for 08/29 because that is in their system, and not something they can fabricate. I have an email with my request to waive the hotel fees timestamped that same day at 8:23pm, evidence that we were there for 40 minutes maximum. The hotel clerk told me I was a ”smartass,” and hung up on me. Each time I or my parents tried to call back to get the check-in time she hung up on us, before eventually threatening us, saying she'd call the police and telling us to ”come back to Kingsport,” which was an obvious physical threat. I suppose we shouldn't be surprised, the first clerk we dealt with is a liar. It makes sense that the second would be a psychopath. I have contacted Agoda and Choice Hotels (the chain supporting the Econo Lodge) and they are escalating in every way possible. I have no faith that our money will be returned because there is no shred of ”customer service” to be found with any of these entities because the hotel is independently owned and operated by thieves, but I am leaving reviews to ensure nobody else endures the abuse we have. This hotel is not COVID safe, as it is clearly not cleaned. Word to the wise - DO NOT STAY HERE. Not only was the 40 minutes we were there a nightmare, but the aftermath trying to deal
