The least you expect from a five star hotel was a good service and cleanlinless. We stayed here for 5 nights and they did not change our bedsheet even though it was written that they will change it every 3 days, no refill of water, no refill of tissues and coffee and tea we had to request it. There’s a small cockroach in the bathtub. At the front desk they don’t even greet you whenever you passby I am not being entitled that I should be greeted I just compare it to other hotel where they always smile. It’s hard to call the front desk sometimes it will take 5 minutes.
On the positive side the food in the restaurant was really good and the drinks at the bar those who are working there was really nice and attentive too. I’d like to commend also Fabrizio who always smile and who helps us with our luggage when we check in and check out.
This hotel is located right in front of a main city square which is very convenient to walk around the city. The room is beautifully decorated with new fixtures.
We had a pleasant stay and would recommend this hotel.
Qualidade do serviço e atendimento estava excelente, em relação às instalações para um hotel de 5 estrelas deveria de ter muita manutenção está um pouco degradante.
O piso da varanda do quarto deveria de ser renovado o mesmo junto à piscina, corredor do piso 6 para dar acesso ao elevador do piso 7 deveria de ser renovado está com muitas ”rachas” tinta a estalar.
Na piscina indoor as escadas precisam de ser renovadas.
O bar piscina deveria de fechar às 20h.