Honestly, I’m not even gonna lie Mercure Hotel in Newport is such a wonderful place! From the moment we arrived, the receptionist who attended to us was super lovely. She explained everything about our voucher clearly, and even when we had to go back downstairs to ask her something (because I wasn’t really paying attention but my man was 😅), she was still so patient and kind.
The whole experience was amazing. I had a really great night the bed was super comfy, the food and dinner at the lounge were delicious, and the service throughout was top-notch. Breakfast the next morning was also soooo good! The hotel was spotless, the vibe was calm, and everything felt just perfect.
I genuinely recommend Mercure Newport to anyone planning to stay in the area. Whether you’re visiting or you already live in Newport, you have to experience how clean, luxurious, and peaceful it is. It’s such a relaxing and cozy environment! 🖤✨
Some of the frontline staff charged me a different card payment than the booking agent had agreed to. This made me feel very confused. Fortunately, their senior management, Mr. Deepy, listened patiently to my explanation and understood my discounted room rate. He explained everything clearly and eased my worries. After a few days, the card was finally charged correctly.
Fabulous location for the university and city centre, good shower, and everything that could be cleaned was spotless. Windows were an exception, but you can't blame the staff for that.
Mattresses were well-used and some of the bedding was slightly tired, plus my apartment had a lingering doggy smell. That said, it was a good price and the range of organisations in the building is fascinating. I'd recommend taking the stairs. It's a 10-storey education.
Nice hotel, comfy rooms, good base for Newport and Cardiff area.
Homely, family vibe.
Have been before and would return.
Great cooked breakfast with fried bread!
Très pratique pour assister à un match ou autre événement à Cardiff, à environ 20 min de la gare de Newport. Personnel très sympathique, chambre correct et calme. Cuisine commune. Très bonne sécurité du lieu