I posted this review on another site just after our stay. I was contacted via email about one of the issues, and offered points as an apology for some of what I reported. Thing is, three weeks later, those points haven't appeared, and my follow-up email was ignored. So, might as well make sure the review gets more visibility. I definitely did not expect to give this property four stars, and it’s really 3.5… Marriott lifetime gold, lifetime status on AA and UA, I’ve stayed a lot of top hotels. As a hotel, check the boxes. Very comfortable bed, room darkening shades very dark, silent - even with nascar getting started down the street that morning. But there’s so many of the small details wrong! For the hype and the rate, expected far better. - cannot turn on a light in the bathroom without turning on a light in the main room - could not turn off night light (eventually told to unplug it) - “reading light” is far from the small discreet light expected, unusable as it is up in the ceiling and bright - one chair, no way for a couple to sit at the table to eat.. and the chair looks like a desk chair - full length mirror can only stand 18 inches away - huge bathroom but no privacy for its use .. sliding door really? No exhaust fan. Cubicle approach is weird - shower is pretty, let it be more visible … but also, I can’t read the labels on the shampoo and conditioner without my glasses. The brand name is nice and prominent - amenity kit was open and partially used - “mini fridge” no space for your own anything just an honor bar - called butler for ice at 10:10 pm. By 11:15 i gave up. Never arrived. There’s no ice machine I could find on our floor but when it’s a St Regis should I have even had to go look? Really experienced no service. Stuff left outside room next door at night was still there in the morning, and I mean like 9:30 am - I’ve heard Tre Dita is a very pretty restaurant. We didn’t eat there, but wanted to check it out before leaving. Cannot even access the floor of the hotel outside hours. Chicago is home so I can’t say I’ve checked out all the hotels, but there are several top-end properties we've used for similar weekends in the city and been a lot happier.
We recently stayed at the St. Regis Chicago for five nights to celebrate our anniversary, and it was an unforgettable experience. The hotel made our anniversary trip truly special. From the moment we arrived, we were upgraded to a river view room, which was both spacious and beautiful. To our delight, there was an anniversary cake and welcoming card waiting for us in the room when we checked in. .The service was top-notch. Every staff member we encountered was lively and welcoming. Every evening, we had the privilege of using the St. Regis house car, which made going out for dinner a luxurious experience. The drivers even shared the history of the buildings on the way to our restaurants, adding an extra touch of charm to our evenings. The location is fantastic, being close to the famous park and just a few minutes' walk to the riverwalk. There are so many great restaurants nearby, making it convenient to enjoy the local cuisine. We can't give enough compliments to Michel Battaglin, the St. Regis concierge, who helped us book restaurants and recommended activities prior to our arrival. HIs assistance was invaluable. Highly recommended!