From the moment I stepped out of my car the experience was 100% top notch. Employees are pleasant, helpful, smile, and simply made the difference in my stay. I didn’t want to leave it was that good. The staff was awesome, food was great, room was beautiful and the employees love working there. I asked a few and they all said they love working there. Wow!! Love to hear this! I love this place and have shared this experience with family. Now my family wants to experience this hotel when they return to Vegas! Job well done to the entire team. Every leader from the most Senior level to the front line employee should be commended for the awesome culture you have at this hotel. Thank you for making a difference.
- ゲスト
I used to frequent this property when it was still the Mandarin Oriental. I have not returned since it was bought. I’m glad to say that the quality of accommodations and the level of service has been maintained. However, food and beverage is disappointing. Mandarin Oriental’s menu used to be full of variety and delightful Asian dishes. The menu now at Zen Cafe is very limited. In addition, it’s quite expensive for what it is. $18 for a cup of Miso soup is ridiculous! Room service is not what it used to be. The menu is, again, very limited. And the high delivery surcharge that used to be common during COVID is still being charged. Quite ridiculous!
- ゲスト
