I stayed in the hotel for over a week whilst working on an event - gave my card on check -in. Settled any small bills during the week. A week later I find out they charged my card for breakfast for each day of my stay. I did not take breakfast and its' totally unacceptable if they thought I did that 1) they didn't tell me on checkout 2) they charged my card with zero communications. Since contacting them they have told me they will refund but no apology for doing this in the first place -which I think must be against Accor policy.
Nous avons passé un merveilleux moment ! Un accueil chaleureux et d’une gentillesse .. 🙌🏻 Nous reviendrons avec plaisir ! Le spa est encore plus beau que sur les photos, un cadre très intime , lumière tamisé avec boissons et surtout un prix défiant toute concurrence ! Merci encore à bientôt !
We stayed at Yelo Hotel in Cannes by Sonder on June 25th and were absolutely blown away by the exceptional service. Our family had been traveling through Paris and the French Riviera for about 2.5 weeks, and unfortunately, we encountered mostly rude and indifferent service from locals and other establishments. However, the staff at Yelo Hotel in Cannes were a refreshing exception! From the moment we arrived, the night manager or receptionist welcomed us with a warm smile and a willingness to help, despite us arriving a day early and without a place to stay. While other hotels in Cannes wouldn't even unlock their doors, the staff at Yelo Hotel went out of their way to guide us to our rooms, parking, and assist with our numerous bags. Their genuine hospitality was a breath of fresh air. The next morning, the breakfast service staff continued to impress us. One lady explained everything on offer and convinced us to try the special dish created by the chef. Every day, they strive to offer something unique and special, and it truly made our breakfast experience unforgettable. The chef was humble and delighted to see us enjoying our meal. Even when we were running late for breakfast, the service staff went above and beyond by keeping the breakfast items out for us and even came to our room to ask if we still wanted to come down or if she could keep anything for us. Wow! During our checkout, the receptionist made us feel completely at home as we waited in the reception area. At no point did we feel rushed or pressured to leave, and we were treated with true hospitality throughout our stay. Our experience at Yelo Hotel was so positive that it overshadowed our subsequent stay at a competitor so-called 4-star apartment hotel, Nemea, just 150 meters away, which turned out to be a disaster. I will leave a separate review for them and their establishment later this week. To the management and staff of Yelo by Sonder, thank you for your exceptional service. I apologize for not remembering all your names, but I am confident that the management team will pass on our gratitude. I can see that the team form the top down is exceptional! You know who you are, and we are in awe of your dedication. Wherever I travel internationally, Sonder Hospitality will be my first choice! Thank you again for an unforgettable stay!
This 45 m² apartment is located on the first floor of a building without an elevator on the highly sought-after rue du Commandant André. A total of 4 people can stay in this fully equipped accommodation, very close to the sea, the Croisette as well as the legendary rue d'Antibes. it is ideal for a family stay.
The apartment has internet access, a television and air conditioning. The bedroom is equipped with two single beds with a desk and the living room is equipped with a double bed.
The bathroom is equipped with a bathtub with toilet. You will have towels, a hair dryer and welcome products at your disposal. The service also includes cleaning at the end of the stay.
I would like to say a huge thank you to Dina MENEBHI who has been an incredible help to me with changing a last minute booking due to a family members poor health. Dina went above and beyond before we have even arrived to the hotel. Wonderful service!! I will recommend this hotel always! Service is everything! Thank you Dina
Hotel in the center of cannes. The street is walking only. In the near is a pub. The elevator is very small. The room are small the breakfast is very expensive cost 12,50 euro. For parking your car is available a public parking near the hotel (closed on sunday ) other parking are available at walking distance
Tterrie leeKimi Résidence has free parking and it meets basic needs. We stayed in the ground floor room with small kitchen - stove microwave and toaster
The bathroom doorknob was loose and the main door was hard to open with a key.
The room decor was very cozy and the beds were comfy.
I love this hotel - and have been coming here year on year! It is exactly what I want from a small family hotel - modern clean rooms. Great friendly welcome and excellent value for money. The rooms are small but efficient with a great walk in shower. The location at the heart of Cannes is amazing. When you spend most of your time on the beach or exploring this is all I need to relax and recover before a night under the stars of Cannes. I will definitively keep coming back!
ゲゲストMi dispiace fare questa recensione in quanto due punti forza di questa struttura sono sicuramente la comodità dalla stazione e dal centro di Cannes (pieno centro )..ma siccome sono abituata prima di andare in qualsiasi posto a vedere le recensioni voglio farlo per chi sfrutta tripadvisor come me .. devo dire che prima di partire avevo letto recensioni sia positive che negative ma le più tante erano piuttosto positive e quindi abbiamo prenotato.. probabilmente io e la mia amica siamo state tremendamente sfortunate ma devo dare un 1 a questa struttura..il personale gentile niente da dire ..ma la pulizia lasciava davvero molto a desiderare ..in una settimana mai rifatto il letto e cambiato due volte gli asciugamani nonostante li mettessimo in doccia in terra per il cambio ..ma venivano tirati semplicemente su ed appesi ..il bagno mai pulito !!! Si vedeva dagli schizzi sullo specchio e dalla saponetta lasciata per una settimana dentro al lavabo .. condizionatore che perdeva ,con due pezzi di nastro per la perdita ,e nonostante l'avviso alla reception si sono limitati a darci una tazza da colazione che è bastata per mezz'ora, dopodiché abbiamo messo il secchio della rumenta per la perdita ..questo tre gg prima della partenza ..il gg dopo nessuno si è degnato si chiederci come andasse e così fino alla partenza con secchio ,cambio lenzuola da fare ed asciugamani cambiati ripeto una volta sola in una settimana ..wifi inesistente ..per collegarsi bisognava sostare fuori dall albergo e poi salire in stanza ..ripeto ,mi spiace perché a parte la poca accortezza sul soggiorno ,il personale è molto gentile, però devo sconsigliare questo hotel perché è davvero in condizioni quasi pessime per la pulizia ed i servizi ..addirittura una mattina la signora delle pulizie vedendoci uscire dalla stanza mi chiedeva se quel giorno avesse dovuto pulire la stanza ..ma che domanda è..ovvio !!! Ma il risultato era lo stesso ..solo il lenzuolo tirato su e manco passato uno straccio nel lavandino !
Siamo stati ospiti per 3 notti, prenotato on line comunicando un solo nominativo, all'arrivo non ci hanno richiesto i documenti nonostante fossimo in 2 , la signora alla reception, quella con una ”voglia” sul collo, veramente da evitare, nessuna voglia e volontà di capire e/o aiutare il cliente con informazioni! Accettabile come camera, pulizia inesistente per tutto il soggiorno. Nell'insieme accettabile per brevissimi soggiorni.