Clean but small, not enough room for both suitcases, had to leave one in car. Small shelf for clothes, 3 hangers. No hooks on walls to hang jackets or towels. Not enough sockets in room and no usb ports. Refurbished in 2019, so this is unacceptable. 4 sockets in total, 2 by bedside, 1 for lamp, 1 for kettle. Can’t charge phone and iPad at same time. Good luck if you have a smart watch or laptop. However that won’t matter as WiFi is terrible, constant buffering. Aircon/heat had to ask reception to higher and lower it, ridiculous. No fridge or safe. Nice staff, good location.
Good points of these hotel are the position very close to the center and the parking garage (8 euro x day). The rest is to improve in my opinion. Small rooms with thin walls. You hear everything and is difficult to sleep. Breakfast room is way too small, people very sitting basically in the elevator.
The behaviour of one of the kitchen and reception staffs . They were very rude towards us. We were three families with 3 children and we had 9 glasses. One of the kitchen staffs told us that ”we have a lot of glasses for 4 peoples.” On saying that we are 9 people, she said sarcastically,”oh really.” Then we had another instant when a manager came to our 2 years old and yelled at him and said ”STOP” on his face. He was terrified and cried bitterly for the whole day. We spent hours to console the poor guy. I have been at many properties of IBIS In the past. This has been my worst experience so far. Honestly, we felt that they were being ****** as other children were doing the same but they didn't say a thing. The iltreament was particularly towards us.
Disappointed with the room for the price, very sad and in need of renovation. The mattresses have seen better days and need replacing. The Shower is actually in the bath and has a 1970s plastic shower-curtain. Also the bath is very slippery and there is no anti-slip mat....dangerous for older guests or anyone. Not sure how old this place is but the walls are paper thin and you can hear everything next door. I cannot see how this qualifies as 3 star Hotel when right next door you have a modern Roisolei 3 star hotel