I stayed here 2x (July 25-26 and Aug 8-9) as my family is making a cross country move and this is the halfway point. The 2nd time, I booked the wrong dates, which was my fault, so when I arrived I paid for a new booking. I still had the reservation for the wrong date, so I tried to change the date to when we would be coming down to close on our old house (Aug 27-28). I did book 3rd party, but I called both the hotel and the 3rd party to try to change the dates. 3rd party spoke to someone named Quay who said they changed the dates with no additional charge. I called the property the next day and they were unaware of the change. 3rd party site reached out on my behalf and they refuse to make the change without additional payment. They also refuse to refund me, even though I stayed twice and made payment for my mistake already.
The only negative thing about this hotel is that it was a little hard to find. It certainly wasn't rated as high as it should be. The room was spacious, well appointed with glassware, silverware and tableware. There was a table on rollers tucked under a counter that, when rolled out made a dining area; almost every light fixture had charging ports in the base; and the bed and pillows were very good. Breakfast was great - two choices of omelettes, cheese and western, sausage, hot cereal, cold cereals, yogurt, fresh fruit, waffles, several bread choices for toast and several choices for coffee and juice. It was refreshed often, so food was not stale. The indoor pool and exercise room make it a great choice for an extended stay. Nearby are many restaurants and the Short Pump Shopping Center. It would be a great place to stay to visit the historic homes of Jefferson, Madison and Monroe.