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Im here on business working. Noticed the shower had very poor water pressure and the tub dose not drain. Went to the front desk asked them if they could have maintenance look at and fix it. Yes the young lady at the front dest was very very nice and offered to switch me rooms but i have alot and that was the last thing I wanted or should have to switch rooms after working 12 hour days. I mean you walk around youll see electrical boxes on the out side of the hotel taped up with electrical tape so much easier to put a screw in. But I guess the maintenance guy works when ever he wants you can see it . Housekeeping lmao had them clean the room what a joke. Bed was made like a first grader made it. Tale a white towel to the floor the towel turned black but they want to charge $109 and up for rooms. Sister hotel Days Inn same thing not pet friendly nasty ran down. Hick Wydram is allowing these hotels to get ran down but they want to charge us top dollar and cant give you what you pay for. Management and Maintenance and hosekeeping to be looked and a probatipn time frame because both places it was very very very very poor. All most like its a joke. Front desk customer service awsome at this hotel. Days in everything was a joke . Wydram is allowing there hotels To go into the dumps I have asked three days for a new shower head. Hick I would do better with a bucket and hose. Just be in a tent. The Young lady at the desk very very nice not her fault great customer service hamds down.

魅力的な旅館、きれいにきれい、快適な居酒屋で、一口早く食べられます。 戻る!

A very clean and comfortable Hampton Inn in Western Mass! Front desk was kind and efficient. Easy to get in and out. Great location near town of Sturbridge and Treehouse Brewery. I will definitely stay again when in the area! Also just a minute from Avellino Italian, a great restaurant for dinner!

Lovely and clean new hotel, great breakfast, my kids loved the pool. The bathroom was my favorite, great shower and there were actually towel bars and hooks (which is almost non-existent in hotels these days). The lady on staff (I'm sorry I didn't get her name) was incredibly helpful and welcoming. My only quibble is there is only one elevator which is pretty slow.

Our suite was very nice -- almost unscented, comfortable, quiet, refrigerator and microwave, and no problems at all. Except, the AC was set at 68 degrees, which is insane and pretty indefensible in empty rooms. Staff people were competent and nice. Many people have already mentioned the meh breakfast and this is true, but I had eggs and sausage both days and it was good enough. I personally love having no maid service so I appreciated that being the norm (on weekends anyway).

We stopped here on a cross-country trip from upper Maine to Washington. The room was very noisy: we heard everyone above us and outside our door. Worse, our room was located behind the outside stairs so we heard everyone clomping up and down stairs. A staff person was very rude to my husband when he was walking our dog, saying that we had not informed them that we had a pet (we had, and were charged $20 at check-in and ANOTHER $20 a day later). She also said that dogs are only allowed in the back of the property but there are no signs to that effect. The room seemed clean and was well-lit: that's the best I can say for it!