I've stayed a few times here and had very comfortable stays. On this occasion, the hotel was hosting an event, and very loud music was played until 3am. I asked the duty manager to ask them to stop the music, but they refused to do anything about the disturbance. Many people were complaining, but the hotel staff were unable to take a firm stance and turn the music off. I had a flight the following morning at 8am and it impacted my work the next day. Very disappointing handling of the situation by the duty manager.
The hotel was great for its hospitality and the facilities. The breakfast was also nice with variety of Indian foods. I will definitely come back here next time I come to Varanasi,
My stay at ITC Mughal, Agra was fantastic. The staff was friendly and attentive, making sure I was comfortable throughout. The beautiful Mughal-style architecture, gardens, and peaceful atmosphere added to the experience. The spa was relaxing, and the food, especially at Peshawri, was delicious. Plus, the hotel is close to the Taj Mahal, making it a great place to stay. Overall, a wonderful experience, highly recommended!