Estadia foi uma muito agradável surpresa, o hotel encontra-se numa localização fabulosa, sobre a praia de Porto Novo, por outro lado com vista sobre uma serra e vale verdejantes. O hotel, apesar do peso da idade, encontra-se bem cuidado (principalmente no seu interior, que é o mais importante), o serviço é de boa qualidade, com bons profissionais!
The staff was incredibly friendly and helpful. When we first arrived we were booked into a very small room. But since we were staying for 4 days they changed us into a slightly larger one upon request. This made it better for 2 people and lots of luggage. The hotel is really well situated, within 15 minutes to walk to the old town, and very close to Edward VII park. Loved the spa for daily relaxation. Highly recommend. It has a minimalist vibe, but very friendly. and the breakfasts are incredible all you can eat buffets.
El hotel es precioso ! La cama! La habitación espectacular! El personal atento de una forma tan amable , se ofrecen a ayudarte a todo! Volveré sin dudarlo! Cuando visito Lisboa intento ir a los 5* y este me ha gustado con diferencia
This hotel was beautiful and in a nice location if you want to be near the river. The staff is warm and welcoming.
The hotel itself was immaculate, the breakfast was a huge buffet with tons of great quality options, and the room was comfortable
DDill ChenThe hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
ゲゲストGreat service and excellent location.
Perfect for late night bars and restaurants
10 min walk to the river
Fantastic breakfast
The rooftop bar and restaurant is a must visit!
ゲゲストThe staff was incredibly friendly and helpful. When we first arrived we were booked into a very small room. But since we were staying for 4 days they changed us into a slightly larger one upon request. This made it better for 2 people and lots of luggage. The hotel is really well situated, within 15 minutes to walk to the old town, and very close to Edward VII park. Loved the spa for daily relaxation. Highly recommend. It has a minimalist vibe, but very friendly. and the breakfasts are incredible all you can eat buffets.