Ao nível do quarto tudo OK, a única falha é que tinha apenas um ventilador que não era suficiente para refrescar o quarto, seria necessário um AC.
O que mais desapontou foi que na zona de estar/salão de jogos nunca tinha ninguém para atender e a falta de limpeza da piscina e jacuzzi exteriores.
Mas no geral gostámos e tivemos uma boa estadia.
Todo o staff foi simpático.
ホテルは市内にありませんが、旧市街までは徒歩10分のところに地下鉄の駅があり、市内には空港へ行くにもタクシーがないのでとても便利です。ホテルの朝食はとても美味しく、種類も豊富で品質も良く、特にサービスが良いです。 SANA はポルトガルの地元ホテル チェーンで、その品質とサービスはかなり保証されています。ホテルは飛行機が離着陸する飛行経路上にありますが、部屋の防音性が高く、飛行機を見たり写真を撮ったりするのに最適です。
匿匿名ユーザーホテルは市内にありませんが、旧市街までは徒歩10分のところに地下鉄の駅があり、市内には空港へ行くにもタクシーがないのでとても便利です。ホテルの朝食はとても美味しく、種類も豊富で品質も良く、特にサービスが良いです。 SANA はポルトガルの地元ホテル チェーンで、その品質とサービスはかなり保証されています。ホテルは飛行機が離着陸する飛行経路上にありますが、部屋の防音性が高く、飛行機を見たり写真を撮ったりするのに最適です。
DDill ChenThe hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
ゲゲストThe rooms were spacious, beautifully decorated and spotless. The staff were all superb. The terrace had amazing views and the breakfast delicious and healthy with a good choice of foods. We were delighted with our stay and would highly recommend the hotel.
ゲゲストВеликолепный отель, очень хорошее месторасположение, отмечали годовщину свадьбы- в подарок нам повысили категорию номера и принесли комплимент в номер! Хочу отметить работу персонала- спасибо вам! В самом отеле есть музей, спа и кафе. Буду рекомендовать друзьям!