Hôtel très propre et bien desservi jusqu'à Venise et l'aéroport. En revanche l'insonorisation de la chambre est inexistante et l'on entend TOUT ce qu'il se passe dans les autres chambres, des ronflements aux bavardages souvent tardifs.
Le matelas était très inconfortable et nous avions deux lits simples collés au lieu d'un lit deux places comme prévu lors de la réservation.
Les photos n'étaient pas contractuelles.
Oda ihtiyaçları karşılama konusunda yeterliydi. Su ısıtıcısı olmaması dezavantajdı. Yataklar konforsuzdu. Ancak oda hazır olduğu için erken check-in yapılması, konumunun merkezi olması ve fiyatının makul olması sebebi ile kısa süreli tercih edilebilir. Biz iki gece kaldık. Sessiz ve sakin olması da iyiydi.
ゲゲストWe arrived at the most expensive hotel (AU$1600 for 3nts, 2 adults) we had ever stayed at, there was no lift to our room on the 1st floor.
I struggled to carry 2 suitcases with no assistance from the gentleman in reception up to the 1st-floor room. This would be very difficult if we were older & unable to carry our cases.
The wi-fi didn't work in the bedrooms only in the public areas - even though we were told it would.
The bedroom had multiple squashed mosquitos on the walls next to the bed.
The lace curtain had a couple of cigarette burns on it.
The bedcover had a cigarette burn on it.
The telephone handset cable was not connected to the .telephone - I tried to fix it but it wouldn't stay in the socket.
The safe was not working.
The instructions to use the safe were so old & worn out you couldn't read them.
The shower wouldn't work properly, so I had to call the person in reception to assist us in getting it working.
You had to get out of the shower cubicle to retrieve shower gel/shampoo/soap. There was nowhere in the shower to put these items. There was no room in the shower at all. I moved the stool in the bathroom to put my shower gel on it & two legs fell off the stool.
The toilet roll holder wouldn't hold the toilet roll and it kept falling off.
The bathroom bin was broken and filthy
The breakfast ran until 10 am, the bread ran out & was not replaced & this was before 9 am.
I am a travel agent & book many guests to stay in cities around the world including Venice
I was upset that this hotel was an extremely poor standard and felt like it ruined the end of my beautiful holiday in Italy.
We would be extremely grateful if you could offer us a credit for our next hotel booking with trip.com, we are in the process of booking our November Asia tour.
Kindest regards
ゲゲストWe found the location quite easily. It’s conveniently situated within a comfortable walking distance from the bus stop where the airport buses arrive, which was a big plus after traveling.
The administrator was very welcoming — we would especially like to thank her for the warm reception. We arrived before check-in time and were able to leave our bags, which was very convenient. When we returned at the scheduled time, we were able to access our room without any issues.
During our stay, renovation works started in a neighboring apartment (apparently upstairs). Because of this, there was a bit less natural light in our room, and we could hear construction noise in the mornings, which started quite early. It turned out that the host was not aware that the work would begin so early either.
We would like to especially highlight how the situation was handled. The host personally spoke with us, apologized, and managed to arrange for the work to start later. It was clear that our comfort truly mattered. For us, the situation was completely resolved.
The room itself met our expectations. It was spacious — not one of those layouts where you walk straight into the bed with the bathroom door right there. The room was warm thanks to central heating. The water pressure was excellent, and the bathroom was simple but cozy.
There was no breakfast option during our stay, but that did not significantly affect our overall experience.
We had a pleasant stay and are grateful for the hospitality. It is clear that guest comfort is a priority here — if you experience any issues or need assistance, don’t hesitate to ask.