メキシコキンタナ･ロー州の3つ星ホテル

The strength of this hotel is the great built-in spa within the hotel property! Stay here if you want to enjoy a beautiful spa experience only steps away from your hotel room. Don’t stay here is you expect to be close to downtown. It’s at least a twenty minute walk to downtown, including if you just need a quick drink from a convenience store, and having to take a taxi each time quickly adds up! Don’t even think about walking to and from the hotel after sunset as the mosquitoes will eat you very quickly (you won’t even make it half way). Hence, I sort of wished I picked any hotel closer to downtown as I believe their premium is worth it just on this fact alone. Don’t stay here if you want variety with the included breakfast. The complimentary breakfast will have you searching for the rooftop entrance across the street, climb the stairs to be presented three preset breakfast options; omelette or scrambled eggs with either cheese or ham or pancakes. Granted, a bit of fruits and yogurt is included along with the eggs, but it’s pretty basic. Though I’m not complaining when you get to have freshly prepared breakfast on the rooftop overlooking the Holbox white beach! Just don’t expect much nor to have a variety of options. But it will get the job done! Breakfast was 8:30-10:30am and we hung around past that to enjoy coffee on the rooftop WIFI. Don’t stay here if you are expecting a good pool experience. The two small pools on the property aren’t running all the time so it doesn’t look appealing to get into. Don’t stay here if you are expecting a view from your hotel room. You won’t see any bit of the ocean - just the hotels in front and behind this hotel. We upgraded from the Double Room to the King suite and really glad we did because we got a nice balcony and comfortable bed with plenty of different pillow options. We also looked into upgrading to the King suite with bathtub option but glad we didn’t opt for it as the bathtub didn’t look appealing and just took up all the living room space. We wish the rooms were a bit more spacious, with perhaps some living room furniture, otherwise you just get a basic bed with nightstands, TV with basic cable and basic bathroom. The water pressure was good and quickly warmed up. The room AC was great and didn’t need to be run long. The issue mainly was the poor insulating as we heard out downstairs neighbours and likely would have heard whoever was across from us if there was anyone. There was no safe or iron in the room unfortunately. If beach clubs are your thing, there are three decent options very close by. We checked out “HAU” beach club directly across from this hotel. This beach club didn’t have a minimum, had a generous happy hour (4-7pm), but unfortunately we got diarrhea after their mojitos. Although they were delicious mojitos so it’s hard to regret it. I primarily booked this place to get a great spa experience and they exceeded my expectations. Thus, based on this experience, this hotel deserves nothing less than five stars. I also can’t forget to mention the hotel staff were incredibly helpful during our stay. Shoutout to all the concierges and especially including Mateo, Almira and Marianna in the reservations department!

I found this property Ujo have good reviews on Trip.con and wanted to give it a try. I preferred apartment style stays cos the convenience of having a kitchen allows flexibility for diet-restricted people. The place looked modern and clean. Pretty spacious and functional. Has a balcony with a (not so grande, lol) view of the neighborhood. It was so hot outside even in November, like a sauna, so we didn’t spend anytime on the balcony and kept windows and doors shut to prevent heat and bugs. The AC and two ceiling fans in our room helped greatly for temperature control, making our stay comfortable. Note: the AC only works when you use the key card in the room — inserting it in the power slot and then AC can be turned on. Without a note about it, I thought the AC was not working. But glad the lady there helped to call and figure it out. Simple as that. The bathroom is interesting. It’s mostly good, got a ceiling shower and worked well. They provided organic wash, shampoo, and conditioner. The only part that didn’t make too much sense is the short half wall that is functioning as a divider between the shower part and the dry part of the bathroom. Water would easily splash out — it felt like it was designed for shorter users and didn’t account for a lot of tourists that are tall. Perhaps add a good old shower curtain? Mostly for the property’s own benefit of not getting the floor wet where it shouldn’t be. I sent a request when I booked the room for the hosts to spray bug sprays in the room prior to my arrival. They quickly acknowledged that after my booking and did that before I checked in. Much appreciation. When we checked out, we left our luggage to the host for a few hours. They are very helpful to put them away.  Also this place has bike rentals on site for a good price compared to what we saw outside of the property.  Finally, let’s talk about the overall area. We chose it also because it’s close location to ADO bus station as we came from Cancun via bus. We don’t have any interest in the crazy taxi prices and want to walk as much as we can. So this walkable property (less than 10minutes from Tulum ADO bus station) worked. I also chose it because it’s not on the Main Street where I looked at a lot of properties and found noise complaints. I cannot handle noise past 10pm. I need my rest. So overall, Ujo was quiet in itself, no really close-by clubs, no rooftop parties, and other visitors seemed respectful and not loud after 10pm. BUT, here is the reality, this is a town with many stray animals. And they sleep during the heated day time, and get active at night. So there were barking and meowing for sure that can pierce thru. As well as some traffic sound and remote club noises. Don’t expect 100% tranquility. I am fairly picky about noise but I would say given the town’s reality, this is a very decent spot. I was able to sleep thru the nights without much issue.  Overall the stay met the score it had on Trip.com (9.6/10) when I was booking. If I visit Tulum again, or if someone asked for a recommendation, I would stay/recommend this place.

全体的に良いホテルでしたが、もし事前にマスターベッドルームの雰囲気を知っていたら予約しなかったでしょう。最初はシャワーが使えませんでした。水が毎回あふれてしまうからです。清掃スタッフに何度も伝えると、そのたびに謝罪し、誰かが来て水を流してくれました。部屋とバルコニーは非常に広く快適でしたが、エアコンの音がうるさく、部屋の雰囲気は病院のようでした。くつろげる雰囲気ではありません。テレビ横のソファも座りたくなるようなものではありませんでした。テーブルには植物もなく、彩りもなくて、もっと居心地の良い空間にできたのに、とても残念です。そうそう、荷物を一人で階段を下ろさなければなりませんでした。ベルボーイが私を見ても、「大丈夫ですか？」と叫ぶだけで何もしてくれませんでした。自分でできたとはいえ、それはサービスとは言えません。このホテルはレストランでの服装に非常にこだわっています。初めて食事に行ったとき、「何かお手伝いできますか？」と言われました。あまり丁寧ではありませんでした。自分の服装のせいかと思いましたが、幸いにもレストランには短いドレスを着た女性が何人もいたので安心しました。そして、大晦日のディナーでは、ドレスコードに合っているか、頭からつま先までチェックされました。これはもっとサービス志向で友好的な方法で伝えられるべきだと思います。ああ、それから！ビーチでタオルを他の宿泊客に取られてしまいました。タオル担当者に伝えたところ、あまり快く受け止めてもらえませんでしたが、幸い罰金はなかったので、まだ良かったですが、改善の余地はあります。レストランと食事は本当に本当に素晴らしく、スタッフの服装もきちんとしていて、そこは見ていて良かったです。

Very average rooms with no kettle. Clean enough and the house keeping ladies are always lovely and attentive The whole hotel Needs refurbishing, beach day beds material old and worn with material falling off. Pool towels are nice and thick and fluffy. Expensive restaurant and always several items not available from menu. Bar near reception has happy hour 6.30-7.30 nightly. 2 for one drinks. Convenience store located directly opposite for snacks and street style Mexican food and tea & coffee. Pool is the highlight of this resort.

ホテルはかなり大きく、カンクンのダウンタウンにあり、すぐ近くにナイトマーケットや屋台の食べ物がたくさんあります。隣にはスーパーマーケットもあります。場所はADOバスステーションの隣にあり、とても便利です。しかし、正直に言うと、歯磨き粉、歯ブラシ、スリッパなど、ホテルが提供する個人用品は不十分です。

ホテル自体は悪くないが、カスタマーサービスは最悪だった。部屋に充電器を忘れたのに、ホテルは1時間も時間を無駄にしてくれたのに、それを見つけてくれなかった。

ビーチクラブへのアクセスが可能な部屋620です。ホテルの場所は完璧です。必要なものはすべて、モール、レストラン、病院、両替機などに近いです!あなたはビーチクラブへのアクセスを後悔しないはずです!そして、レセプションの女性はとても親切で、あなたが知る必要があるすべてに答えることができます!クリスタルアーバンカルロスとイツェルでの滞在が大好きです!そして朝食は最高です!

Se supone que hacían limpieza pero la verdad no se veía, pareciera que solo hacían la cama, en cuanto a la ubicación es excelente para trasladarte a cualquier partes

All Ritmoの宿泊施設は例外的でした!デスクのスタッフは効率的でフレンドリーで、すべての質問に詳細に答えました。ダイニングスタッフ-ウェイターとサーバーも親切で、素晴らしい経験に必要なすべてが提供されることを保証しました。プールバースタッフ....と非常にフレンドリーで対応が優れています。デスクのスタッフは何度か交通機関を手配しました - それは時間通りであり、運転手は親切でした。私は家族や友人がカンクンに旅行するときにすべてのリトモを選ぶことをお勧めします。息子と私は、すべてのリトモのスタッフに素晴らしい休暇を過ごしてくださったことに感謝しています。 アール

ツアーピックアップ指定ホテルになっていたので利用しました。英語も少し通じづらいですが、翻訳アプリやジェスチャーなどでフレンドリーに対応していただけます。荷物もチェックインチェックアウト前に預けることができました。 シャンプーリンス、パジャマ、歯ブラシなどはないので、持ち込んだ方がいいです。お湯は出ますが、水圧かなり弱いです。逆にドライヤーの風圧は強めでした。ドアの開閉はコツと少しパワーが必要でした。清掃入ってくださり、タオルを可愛くアレンジして置いてくれていて気分が上がりました。 近くに地元の方も利用する美味しいタコス料理屋、セブンイレブンなどのコンビニもいくつかあり便利です。総合的にコスパ良いと思います！