アメリカカリフォルニア州の3つ星ホテル

My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised. Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience. Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration. Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website. Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price. The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet. Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.

ホテル↔︎空港の無料シャトルバスは非常にありがたいサービスでした。 ホテル公式ホームページに空港での乗車場所の記載はありませんが、レベル3の赤い看板が設置されているゾーンから乗車しました。バスは30分間隔でピックアップに来ます。 フロントスタッフの方々は皆親切で荷物の預かりや観光地に関する質問対応など、嫌な顔一つせず懇切丁寧に対応してくださりました。 朝食は6時から10時までオープンしており、ベーグル・自分で作れるワッフル・シリアル・オートミール・オムレツ・ソーセージ・果物類(オレンジ、バナナ、りんご)・ヨーグルトなど宿泊料金を鑑みると非常に充実したラインナップでした。 コーヒー(デカフェ、浅煎り、深煎り)、お湯のサーバーはフロント横に設置されており、基本的にいつでも利用可能でした。 総合的なサービス、コスパの良さを踏まえると、またLAに来た時は宿泊したいと思うホテルでした。

3泊して、ヨセミテには4回も行き来しました！電子レンジや洗濯機も完備されていて、国立公園を訪れる人には最高でした！特にスターバックスがすぐ隣にあるのが嬉しいですね！それに、美味しいアメリカンレストランもいくつかあります！特にアメリカ料理はおすすめです。隣にある一番評価の高い中華料理店よりも美味しいです…

ホテルは空港から車で 3 分ですが、夜間に公共交通機関を利用したくない場合は、28 ドルでタクシーを利用できる指定エリアがあります。 。ホテルはとても新しくて清潔で、部屋は比較的快適で静かです。ただし、バスルームの換気扇を止めることはできません。バスルームのドアを閉めるとわずかな音がします。ベッドはとても柔らかいです。人全体がその中に沈み込むことができます。 1.5メートルのツインベッドで家族旅行もストレスフリー。朝食は比較的簡単ですが、料金に含まれています。おそらく外食するのに安くはないでしょう。

We encountered several issues during our stay that significantly impacted our experience. On the first day, we had a minor disagreement with the housekeeping staff after requesting a second towel for our two-guest room, which had only been provided with one face towel. The cleaning staff member on the 4th floor argued with one of the guests rather than accommodating the simple request. The following day, we placed all used towels outside the door for collection, but no fresh towels were returned. When we inquired with another housekeeper, she explained that towels were likely still being laundered and might be available around 1 PM. We went fishing for the day and returned in the evening expecting to shower and clean up, but still had no towels. I reported the issue to the front desk, and ultimately we chose to leave approximately 20 hours early simply so we could go home and bathe. Despite this, we were charged the full rate for a room that had no air conditioning, no phone to contact the front desk, and where only 1 out of 5 ice machines was operational.

空港から数分の距離にあり、部屋数も多いホテルです。ただ、駐車料金が少し高く、税別で一泊45ドルかかります。 部屋の設備は充実していましたが、Trip.comで予約した際には朝食は含まれておらず、別途購入する必要がありました。

数日間滞在したのですが、ちょうど駐車場の工事が始まっていました。日中は騒音がものすごく大きく、時差ボケがひどくなりました。工事は高度に機械化されていて、様々な特殊機械が使われており、手作業は一切必要ありませんでした。どの工程もきれいに完了していました。騒音を除けば、工事全体は完璧でした。路面の張り替え、マーキング、設備の設置は、2日間で1日約6時間で完了しました。工事チームに拍手！ホテルのサービスは、リクエストには応えてくれましたが、一方的に何かを勧めてくることはなく、平均的でした。サービスという点では、おそらく中国のホテルの中では最高レベルでしょう。

Great location, amazing price, horrendous service. Receptionist (male Indian from Gujarat) is extremely rude and disrespectful. He should be fired. I was here for a few days, and then all of a sudden he said he wouldn’t let me extend my stay. Gave no explanation whatsoever, and then began raising his voice and threatening to call the cops. The hostel itself was decent, but this irascible Indian receptionist made me regret ever booking a room there. He should be fired and never be given a job that requires relating with people.

このホテルはとても気持ちが良く、ホテルのレイアウトと設備はとても雰囲気があり、サービスの態度はとても良く、周囲の環境も良く、スーパーマーケット、レストラン、そして交通機関はとても便利です。