SSaschaAm Memorial-Wochenende war das Hotel wie zu erwarten brechend voll. Dennoch verlief der Check-In recht zügig, wenngleich auch sehr unpersönlich und nahezu wortlos. Viel freundlicher erschien mir das Personal auch in den folgenden Tagen nicht.
Das Zimmer war groß und sehr gemütlich eingerichtet. Die Matratze war ausreichend fest, das Sofa an einigen Stellen leider etwas durchgelegen und zu nah an der Klimaanlage. Alles für einen dreitägigen Aufenthalt Notwendige war vorhanden. Extrem störend waren die hellhörigen Wände, man hörte aus den Nachbarzimmern praktisch jedes Wort.
Beim Frühstück ging es hektisch zu. Der Raum fürs Buffet ist vom restlichen Frühstücksraum abgetrennt und in ihm wird es schnell eng. Das Übliche wurde serviert: Rührei, Bratkartoffeln und Burger Patties (wenig schmackhaft), außerdem Toast, Waffeln, Cerealien und Obst.
ゲゲストWhen we first arrived to the hotel we were amazed at the location, you can’t get any closer to the park entrance than this, literally steps away. The check in process was fast and easy. The room and the property itself beautiful and very well maintained, most importantly it was clean. The room was big and had a kitchen which is always nice when traveling with little ones. And they have laundry on site as well. The pool is small but nice and had an amazing view.
The only negatives I have about the hotel is that there is no gym, no room service, and the hospitality could have been better. I was considering staying another night and there was rooms available but decided to check out after all, I called and asked for a late check out and the receptionist rudely denied our request stating they didn’t have enough housekeepers and therefore could not accommodate late check out, Not even an hour. If they were not sold out and had lots of rooms to clean, why wouldn’t late check out be allowed? When I did check out it was fast and easy but they did not seem to appreciate our business. Only stating you will get an email receipt. No “thank you for staying with us and we hope you return”. None the less, if we return to visit Zion, which I am sure we will, we will definitely stay here again.
ゲゲストI was very impressed by the beautiful warm and inviting feeling as I entered your lobby. The lady at the check-in desk was very friendly and helpful, with her warm smile. Our room was sparkling clean and cozy. I especially liked the electric window shades. The beds were very comfortable. I liked the walk-in shower but think that the towels should have been hung closer to the shower rather than across the room, which was inconvenient. The breakfast was out of this world, the best I have seen in a long time, with its great variety of items on its menu to suit anyone's taste. The coffee was delicious, freshly ground. When we checked out, the lady enrolled me in the IHG program, and recommended a park nearby for us to visit, and we enjoyed spending the morning there. I was very pleased with my visit to this hotel, and we will definitely consider staying here again on a future visit to Salt Lake City. I would definitely recommend this hotel to anyone visiting Salt Lake City for its location, reasonable price, and superb customer service down to the smallest detail!
BBartThe pool was very cold, not heated, never have I stayed at a hotel that had an indoor pool that was that cold. We chose your location because we were including our grandchildren for a vacation which part was to swim with them. It was too cold. This was also noticed by all of the guests that we talked to who only could use the jacuzzi since it was heated. I had told the staff through text when they asked how my stay was and they said that is standard, and they only heat to a certain level. I later asked if they could get approval for us to swim at one of their sister hotels and they said that was not possible unless we were staying at their hotel. I was in the hotel business for 5 years with Quality International so I am used to situations like this. Since we were staying multiple days I was asked if I wanted my room made up each day and I said yes, 1st day it was not done, and I had to ask and it was not done until 5pm.