ボツワナノースウェスト地区の2つ星ホテル

2泊、両方の夜に滞在したコンプレックスは、入り口から離れているにもかかわらず、少しうるさい、半時間までパーティーをしていた建設業界のチャップスに見えるものでいっぱいでした。それは私がもう一度言うだろう、部屋は良かった、安全で広々とした。バスルームにはガラスパネルが欠けていたので、シャワーカーテンが整っていました。昼食のバーでの食べ物は大丈夫で、バー自体はリーズナブルな価格です。

7月5日入住，7月6日離店。從津巴布韋入境博茨瓦納卡薩內在平台上選的旅館。前台男性工作人員態度和藹，有問必答，告訴我們遊玩喬貝國家公園的方式，幫我們聯繫了當天下午的遊船，告訴我們從卡薩內去馬翁的班車時間，儘管後來我們選擇坐飛機去馬翁，第二天又親自駕車送我們去機場。在此，要感謝這位黑人前台工作人員。酒店佔地不是很大，但有停車位，有餐廳，晚餐就在酒店用的，我選擇了豬肉米飯，烤豬肉足有四兩，味道香，非常美味。房間很大，床大到能同時睡四個人，但傢俱簡陋，淋浴與衞生間分離；有無線網絡，但網速慢。6日早餐非常不愉快，我在平台上付款的是含早的房費，但卻被告知吃早餐要付費。我當即聯繫xc，平台與酒店方交涉後，説服我付錢吃早餐，然後憑發票在xc報銷，雖然平台最終解決了我們吃早飯的問題，也報銷了我們的早餐費，但總感到哪個環節出了問題，因為入住登記的時候，前台説我們沒付費，也是聯繫xc才解決了問題。早餐的收費是明碼標價，我記得是每人80普拉，但酒店的accountant卻向xc開價每人120普拉，這有點不地道。

I am a regular guest of Kwalape Safari Lodge for the past 5 years or so, I stay there normally 3-5 times a year both for work and pleasure. Always prefer them due to reasonable pricing and the chalets with balconies outside in the rich jungle atmosphere the lodge has. My last stay was the most terrible I have ever experienced (and there is always an issue, electricity, water or toilet not working). This time around, we were again woken up by their maintenance gardener at 6.28am who thought its the best time to blow leaves around the rooms and the campsite. This was the second time this happened on a separate trip. When I went to complain at reception, I was met with amusement from the receptionist on duty rather than an apology and assurance that it would be handled. On the 2nd day of stay, moved to a chalet room from the tent campsite but left early in the morning to go fishing. On return, we discovered no one had bothered to move our luggage from the tent to the new room. When approaching the receptionist, she called her colleague on the phone and mentioned me by my first name, ”Which room did you provide Bob?” right in front of me. This was a young lady probably 20yrs my junior who disrespected both my age and my guest status with this highly unprofessional statement which revealed to me that they were very used to speaking about guests (or at least me) in that way, too familiar. I quickly communicated my displeasure at her distasteful remark to which she giggled and laughed the entire time. Even when attempting to correct herself and refer to me as Mr. Hirschfeld to her colleague, the lady on the line had no clue who she meant until she had to revert to my name, Bob, again. This made it clear that I was the topic of constant chatter between the two. I then attempted to contact the manager whom I asked for the number as they are never present at the lodge. This was declined but instead receptionist said she would call her. I listened to the call and heard the manager rudely ask what does he want, to which the receptionist replied he wants to talk to you about the leaf blower incident from this morning. At no stage did I communicate this as the reason to the receptionist and I again, corrected her. The actual reason was to communicate my displeasure at being referred to by my first name. The response to the receptionist by the manager was that she would not talk to me then, which was Friday evening, but would rather call me back on Sunday. SUNDAY! After accepting a long list of abnormalities at Kwalape, this was the last and final straw to get this kind of treatment as a regular guest. Mind you I never eat at their restaurant which has the worst food in Kasane and the strangest meal combos I have ever seen. For years I have avoided their food and let them off this as I eat elsewhere for all my meals. If you want terrible food, poor customer service, absent management and to be woken up daily at 6am by leaf blowers and loud staff, THIS is

7月5日入住，7月6日離店。從津巴布韋入境博茨瓦納卡薩內在平台上選的旅館。前台男性工作人員態度和藹，有問必答，告訴我們遊玩喬貝國家公園的方式，幫我們聯繫了當天下午的遊船，告訴我們從卡薩內去馬翁的班車時間，儘管後來我們選擇坐飛機去馬翁，第二天又親自駕車送我們去機場。在此，要感謝這位黑人前台工作人員。酒店佔地不是很大，但有停車位，有餐廳，晚餐就在酒店用的，我選擇了豬肉米飯，烤豬肉足有四兩，味道香，非常美味。房間很大，床大到能同時睡四個人，但傢俱簡陋，淋浴與衞生間分離；有無線網絡，但網速慢。6日早餐非常不愉快，我在平台上付款的是含早的房費，但卻被告知吃早餐要付費。我當即聯繫xc，平台與酒店方交涉後，説服我付錢吃早餐，然後憑發票在xc報銷，雖然平台最終解決了我們吃早飯的問題，也報銷了我們的早餐費，但總感到哪個環節出了問題，因為入住登記的時候，前台説我們沒付費，也是聯繫xc才解決了問題。早餐的收費是明碼標價，我記得是每人80普拉，但酒店的accountant卻向xc開價每人120普拉，這有點不地道。

I am a regular guest of Kwalape Safari Lodge for the past 5 years or so, I stay there normally 3-5 times a year both for work and pleasure. Always prefer them due to reasonable pricing and the chalets with balconies outside in the rich jungle atmosphere the lodge has. My last stay was the most terrible I have ever experienced (and there is always an issue, electricity, water or toilet not working). This time around, we were again woken up by their maintenance gardener at 6.28am who thought its the best time to blow leaves around the rooms and the campsite. This was the second time this happened on a separate trip. When I went to complain at reception, I was met with amusement from the receptionist on duty rather than an apology and assurance that it would be handled. On the 2nd day of stay, moved to a chalet room from the tent campsite but left early in the morning to go fishing. On return, we discovered no one had bothered to move our luggage from the tent to the new room. When approaching the receptionist, she called her colleague on the phone and mentioned me by my first name, ”Which room did you provide Bob?” right in front of me. This was a young lady probably 20yrs my junior who disrespected both my age and my guest status with this highly unprofessional statement which revealed to me that they were very used to speaking about guests (or at least me) in that way, too familiar. I quickly communicated my displeasure at her distasteful remark to which she giggled and laughed the entire time. Even when attempting to correct herself and refer to me as Mr. Hirschfeld to her colleague, the lady on the line had no clue who she meant until she had to revert to my name, Bob, again. This made it clear that I was the topic of constant chatter between the two. I then attempted to contact the manager whom I asked for the number as they are never present at the lodge. This was declined but instead receptionist said she would call her. I listened to the call and heard the manager rudely ask what does he want, to which the receptionist replied he wants to talk to you about the leaf blower incident from this morning. At no stage did I communicate this as the reason to the receptionist and I again, corrected her. The actual reason was to communicate my displeasure at being referred to by my first name. The response to the receptionist by the manager was that she would not talk to me then, which was Friday evening, but would rather call me back on Sunday. SUNDAY! After accepting a long list of abnormalities at Kwalape, this was the last and final straw to get this kind of treatment as a regular guest. Mind you I never eat at their restaurant which has the worst food in Kasane and the strangest meal combos I have ever seen. For years I have avoided their food and let them off this as I eat elsewhere for all my meals. If you want terrible food, poor customer service, absent management and to be woken up daily at 6am by leaf blowers and loud staff, THIS is

2泊、両方の夜に滞在したコンプレックスは、入り口から離れているにもかかわらず、少しうるさい、半時間までパーティーをしていた建設業界のチャップスに見えるものでいっぱいでした。それは私がもう一度言うだろう、部屋は良かった、安全で広々とした。バスルームにはガラスパネルが欠けていたので、シャワーカーテンが整っていました。昼食のバーでの食べ物は大丈夫で、バー自体はリーズナブルな価格です。

2泊、両方の夜に滞在したコンプレックスは、入り口から離れているにもかかわらず、少しうるさい、半時間までパーティーをしていた建設業界のチャップスに見えるものでいっぱいでした。それは私がもう一度言うだろう、部屋は良かった、安全で広々とした。バスルームにはガラスパネルが欠けていたので、シャワーカーテンが整っていました。昼食のバーでの食べ物は大丈夫で、バー自体はリーズナブルな価格です。

It's such a lovely hotel with some super staff. Many thanks to Connie and her team, who were very efficient at their jobs . The pool is large and clean. The food was of good quality and the rooms were ultra clean and comfortable beds. Couldn't fault this hotel and would definitely return. Thank you