Очень приличный отель. Удобное расположение в центре города. На крыше отеля есть открытый бассейн с лежаками. Вид сверху на город - великолепный. В номере есть всё необходимое- холодильник, микроволновка, кофеварка с кофе и чаем, вода питьевая в лобби, туалетные принадлежности. Качественные матрасы и подушки, телевизор-кинотеатр. Единственный минус - окна номера выходили на глухую стену.
I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant.
Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction.
The room was great, wonderful view, bed/bedding was comfortable, shower was amazing.
Customer service in the morning wasn't all that great.
The Riverwalk Plaza is located near other bars and food places. It is great for families, in their lounge they have movies, chess and other family games. On the other side you will find the Gavel. Good bar and great atmosphere, did not try any food but their drinks were on point.
ゲゲストMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
MMd MostafizurHighly recommended. I stayed here Corner King Room with Waterway view Balcony for 3 nights. Love the food, staff was friendly and bed was comfortable. I'd stay here again.
MMomoUWUThe stay was amazing! The room was perfect, comfy, and clean. I loved how they provided necessities like shampoo, conditioner, and body wash to freshen up after such a long drive. It's incredible that it's 3 minutes away from the Texas State Aquarium! I will be staying here again!