My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
I had such a great experience staying at the Hilton Dallas Lincoln Centre! The staff was super friendly and made check-in a breeze. My room was spacious, clean, and very comfortable – I felt right at home. The hotel itself is beautiful, and I loved the amenities, especially the pool and fitness center.
The location couldn’t be better – it’s just a short walk to the Galleria Dallas, so there’s tons of shopping, dining, and things to do nearby. Plus, there are great dining options right in the hotel, which made it really convenient.
I’d definitely recommend this hotel to anyone visiting Dallas. It’s a perfect spot for both business and leisure!
My husband and I had a wonderful stay. The ladies at the front desk are very helpful and understanding very friendly ladies. Also the rooms are very clean and there are so many restaurants to choose from and walking distance... We will stay there are on next work load for business when going threw Dallas. Thank you ladies at the front desk for a wonderful and relaxing stay..
ゲゲストMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
MMd MostafizurHighly recommended. I stayed here Corner King Room with Waterway view Balcony for 3 nights. Love the food, staff was friendly and bed was comfortable. I'd stay here again.
刘刘白子_lssGreat Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve
I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated.
The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere.
That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through.
Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used.
Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.
ゲゲストWas a guest at the Hyatt as part of the ICSC Red River Conference and was very pleased with most of the experience. There were shuttles available that chauffeured participants between the Hyatt and the Kay Bailey Hutchinson Convention Center, a benefit likely paid for by ICSC but accommodated by the hotel all the same. The overall cleanliness of the hotel was better than average although there were a couple of very small places in the room that could have used more attention. Parking isn't customer friendly, just like everywhere in downtown Dallas: Pay big money for valet service and a parking garage or pay to park on an open, unsecured lot a hundred yards away. The room's HVAC system worked wonderfully, which was great because it was on the west side of the building. The bed was especially comfortable and all of the linens were spotless... Which is always good. Did not get a chance to visit the gym or swimming pool. Did not patronize the restaurant or bar but have had good experiences in both places during past visits.
The bottom line: The Hyatt Regency is still a safe bet in Dallas.