Upon checking out, the staff charged the cost price room rate to *******, where Trip.com sourced this booking from, to my credit card on file despite that I have made full payment for 2 nights. Accor is the operator for this property and seems like they are rather unprofessional. Instead of cancelling the transaction, they did a refund that obviously will cost me exchange rates differences.
I had to spend time on my holiday to reach out to Trip.com, my credit card bank and go back to the property after my day trip to confirmed that the reception at this chalet made a mistake to charge the amount to my credit card instead of the credit card for *******.
In the end, despite doing a refund, I incurred about SGD$18 losses due to exchange rates and both the property operator, Accor and Trip.com is not resolving this issue. Prepay at your own risk. I was charged SGD$1,040 for this and Accor was charging AUD$994.90 to ******* for 2 nights stay. It is about $110 profit for Trip.com and/or ******* and issue is not resolved.
❄️ Mont Blanc Chalet – Luxury Mount Buller Ski Retreat | 5-Minute Walk to Bourke Street LiftMont Blanc Chalet is a stylish three-bedroom alpine retreat in Mount Buller, located just a short 5-minute walk to the Bourke Street ski lift and village centre.Designed for family ski holidays and group mountain getaways, the chalet comfortably accommodates up to 12 guests across three levels, offering warm and welcoming spaces to relax after a day on the slopes.After skiing, unwind in the spacious alpine living area featuring a 75” smart TV with Foxtel, cosy fireplace, fast Wi-Fi and beautiful mountain views. The open living and dining space is perfect for shared meals, movie nights, and planning the next day’s adventures.The chalet also features heated bathroom floors, a fully equipped kitchen, and a washer and dryer, making it ideal for ski holidays and longer stays.Sleeping ConfigurationMaster BedroomKing bed (sleeps 2)Bedroom 2 – Bunk RoomTwo bunk beds + pull-out trundle (sleeps 5)Bedroom 3Two long single beds (can be joined to create a king bed) (sleeps 2)Living AreaDouble sofa bed for additional guests (sleeps 2)What Guests Love• Spacious alpine lounge with 75” Smart TV and Foxtel• Balcony with Mount Buller views• Stylish artificial fireplace creating a cosy winter atmosphere• Heated floors in the bathroom• Fully equipped kitchen with coffee machine, oven and dishwasher• Washer and dryer for ski gear and longer stays• Blackout blinds for restful sleepLocationMont Blanc Chalet is ideally positioned within a short 5-minute walk of the Bourke Street lift, ski hire shops, shuttle stops, village restaurants, and Mount Buller’s main amenities.This convenient location makes it easy to head out early for first lifts or enjoy the village in the evening without needing transport.Travelling With a Larger Group?Mont Blanc Chalet is one of several neighbouring chalets, allowing larger groups to stay close together while still enjoying their own private space.Across our chalets we can accommodate up to 74 guests, making them ideal for:• extended family ski holidays• corporate retreats• ski clubs and team trips• weddings and celebrationsEach chalet is booked individually, but we’re happy to help organise multiple chalets together for larger groups.Ideal For• family ski holidays• multi-family stays• group ski trips• wedding guests• weekend alpine escapesAbout pets:No pets allowed.About children:Children allowed: ages 0-17.About smoking:Smoking is not permitted.About events:Events allowed: family gatherings, birthday parties, weddings.Maximum event attendees: 12.
Riverdell Cottage is a cosy, peaceful and well-equipped 3 bedroom home that provides a perfect base for your next holiday. It is ideally located; nestled among trees and with a north-facing open deck to view the nearby hills, Riverdell is an easy 4 minute drive to the entrance of Mount Buller. Riverdell Cottage is ideal for a large family or a couple of smaller families as it accommodates 8 people (or up to 10 people with the use of the double sofa bed in the lounge; extra charge). The two main bedrooms (one with a full ensuite) each have a queen bed with electric blankets, the third bedroom has two sturdy bunk beds. The lounge room has an expansive comfy couch from which to enjoy the central wood heater, chill with a good book, or to relax and watch a movie. There is a games table with plenty of games to keep everyone happy and entertained. The well-equipped kitchen has a microwave, coffee plunger and sandwich press in addition to the familiar kitchen appliances. Riverdell has a main bathroom with separate toilet and laundry facilities. From the deck outside, you can enjoy listening to the gurgle of the Delatite River, appreciate the wildlife, or watch your friends and family throw a frisbee or vortex or play trackball (all provided) in the expansive reserve that abuts the rear of the property. A short walk will take you down to the River so you can cool down on a hot day or even try your hand at fishing. There is plenty to do in every season; enjoy snow sports atop Mt Buller, engage in mountain biking - including the Australian Alpine Epic Trail - all over Mt Buller and Mt Stirling, explore the many hiking trails and historic huts in the area, visit the Mirimbah park and playground, and explore the high country via 4 wheel driving, horse back, or dirt biking. Bustling Mansfield is also less than 20 minutes away. Or you may like to stay at home instead of venturing out and soak up the relaxing atmosphere and peaceful seclusion of Riverdell Cottage!About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.Please bring babies and toddlers' own bedding..About checkIn:Check in after 2:00 PM.About smoking:Smoking is not permitted.About events:No events allowed.