Corridors all over, like a rabbit warren. Comfortable room and bed, stained carpet, bath was high for stepping into for showering and paintwork was chipped / grubby. Nice bar, restaurant and courtyard, didn't eat there although breakfast looked great and reasonable. Plenty of free parking.
I stayed in room 3 on the ground floor and I thought the experience as a whole was alright, gets the job done if that’s all you need.
There were some things I thought were a bit strange however.
The shower was the main thing, it was stuck on full power which was crazy fast. It also didn’t stay in place because it was so powerful and kept turning into the wall. When I had pointed it facing out, it would point to the window (which was in the shower) and begin to fill up the window sill. Additionally, the sliding door had broken and it was replaced with a flimsy shower curtain which Barry managed to cover the gap.
The room was a little dark but other than that was fine. The bed was fine too.
Dinner is room service or you can have it in the bar area if you’d like. There isn’t a restaurant however and the bar area isn’t incredibly suitable for a meal with a family, fine on my own though. The menu consisted of pub food and each item was between £11-15 for the majority. There is a pizza and alcohol deal for £15 which is what I had, which was fine.
Breakfast was £11.75 I think and was a buffet in one of the service rooms and was pretty good.
Overall I think my experience was pretty poor but the room was very clean and the staff were very helpful and polite
Staff really friendly & helpful. Room quiet, as requested. Room clean. Bathroom smelled of damp but no physical evidence. Only issue was one thin pillow each. Asked for extras but told there was a shortage due to people stealing them so added onto a list. No extra pillows provided. Staff apologised for this at check out
I stayed at the Bush Hotel Farnham while attending a memorial service. Overall, it was a great stay — the hotel is charming and well-located, with good cleanliness and amenities. The atmosphere felt calm and respectful, which suited the occasion.
That said, the rooms felt quite dated. While everything was tidy and functional, the old-fashioned decor didn’t quite match the price point. Service was decent, though not exceptional.
Still, a solid choice if you value tradition and a peaceful environment, but be aware the interiors may not be modern.
Very good hotel for price. Rooms good size and very clean. Great deck out back on river to have a quiet drink and meal. Car parking is also affordable and well located to many shiops and restaraunts in Staines Town Centre
OK for a stay close to Gatwick Airport and within minutes walk to Horley Rail Station with connections to London and the airport. The hotel does not operate a 24h desk so late arrivals need to be arranged in advance
When we arrived the car park was nearly empty and we thought we had arrived at the wrong place, also there were no signs saying Reception!
We eventually found the reception and thought the greeting was a bit frosty. We checked into our exec room which was excellent and looked out over the lake. The location is great for walks along the canal and there are several nice pubs within walking distance. Breakfast was basic but was cooked well and kept hot.
We would return again.
Customer service is not the best. I booked simply because it's location. I hung the sign for the room to be made as I stayed for two nights. I was told that the service was not available! They only do the room when the guest check out but not during stay so if you need anything you have to come to the reception and get it yourself. Therefore the luxury of bed made, simple room amenities are carried out with DIY method. The question is why bother leave the sign for the guest to choose between ”don't disturb” or ”please make up my room”? Receptionist could gain some customer service mindset from proper training.
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BBrad mannI stayed in room 3 on the ground floor and I thought the experience as a whole was alright, gets the job done if that’s all you need.
There were some things I thought were a bit strange however.
The shower was the main thing, it was stuck on full power which was crazy fast. It also didn’t stay in place because it was so powerful and kept turning into the wall. When I had pointed it facing out, it would point to the window (which was in the shower) and begin to fill up the window sill. Additionally, the sliding door had broken and it was replaced with a flimsy shower curtain which Barry managed to cover the gap.
The room was a little dark but other than that was fine. The bed was fine too.
Dinner is room service or you can have it in the bar area if you’d like. There isn’t a restaurant however and the bar area isn’t incredibly suitable for a meal with a family, fine on my own though. The menu consisted of pub food and each item was between £11-15 for the majority. There is a pizza and alcohol deal for £15 which is what I had, which was fine.
Breakfast was £11.75 I think and was a buffet in one of the service rooms and was pretty good.
Overall I think my experience was pretty poor but the room was very clean and the staff were very helpful and polite
匿匿名ユーザーCustomer service is not the best. I booked simply because it's location. I hung the sign for the room to be made as I stayed for two nights. I was told that the service was not available! They only do the room when the guest check out but not during stay so if you need anything you have to come to the reception and get it yourself. Therefore the luxury of bed made, simple room amenities are carried out with DIY method. The question is why bother leave the sign for the guest to choose between ”don't disturb” or ”please make up my room”? Receptionist could gain some customer service mindset from proper training.
AAshok DilipWe stayed at Orchid Epsom for 10 days and had a truly comfortable and pleasant experience. The hotel is very well located with good accessibility to both local transport and nearby attractions, making it easy for us to get around during our trip.
The property is clean, peaceful, and well-maintained — perfect for families looking for a calm place to return to after a busy day in London.
What really stood out was the wonderful staff who made our stay memorable. A big thank you to Akhil, Nikhil, Abhishek, Hava, Safa, Ali, Darshini, and Laura — each of them went out of their way to ensure we felt welcome and taken care of. Their friendly attitude, helpful suggestions, and warm hospitality made us feel at home.
Overall, Orchid Epsom is a great choice for anyone visiting the area — a peaceful stay with exceptional staff and great service. Highly recommended, and we’d happily stay here again.
BBoothStephenCorridors all over, like a rabbit warren. Comfortable room and bed, stained carpet, bath was high for stepping into for showering and paintwork was chipped / grubby. Nice bar, restaurant and courtyard, didn't eat there although breakfast looked great and reasonable. Plenty of free parking.
NNamrathaThe stay was very comfortable, though the facilities were not similar to Holiday Inn. Very neat and clean rooms. The hospitality of the staff was very good. Overall, it was a very good stay, as the Epsom race course area is also very beautiful. Only minus point is busy facilities are not very nearby from the hotel.
ゲゲストBrilliant location, only 5 minutes by bus from/to Gatwick Airport with a bus stop located outside the Guest House. My flight arrived after midnight, but after calling them 24 hours in advance, letting them know they left my room keys in a safe place. Very well informed of how to get there. It's a family run business, and they do care about their customers! Opted in for a continental breakfast, and I was also offered a homemade cake for free!
The place does show its signs of age and will definitely benefit from having a renovation. But otherwise, everything else was fantastic!