イギリスサリーの3つ星ホテル

This is not the first time we have stayed at this hotel, although it is the first time that we used Trip to make the booking. This is a very nice hotel with friendly staff and a good range of food and drink available. The room we stayed in was clean and comfortable. It was quiet and a good night sleep was had. If I had to make a negative point it would be that we were required to pay an additional fee for parking and that hasn’t been the case before. I didn’t notice anything about parking charges when I made the booking although it may have been there. As a hotel guest that I would expect overnight parking to be complementary however this will not impact whether or not we stay at the hotel again. Thank you to the friendly staff and compliments to the Cleaning staff for presenting us with a nice room.

I stayed in room 3 on the ground floor and I thought the experience as a whole was alright, gets the job done if that’s all you need. There were some things I thought were a bit strange however. The shower was the main thing, it was stuck on full power which was crazy fast. It also didn’t stay in place because it was so powerful and kept turning into the wall. When I had pointed it facing out, it would point to the window (which was in the shower) and begin to fill up the window sill. Additionally, the sliding door had broken and it was replaced with a flimsy shower curtain which Barry managed to cover the gap. The room was a little dark but other than that was fine. The bed was fine too. Dinner is room service or you can have it in the bar area if you’d like. There isn’t a restaurant however and the bar area isn’t incredibly suitable for a meal with a family, fine on my own though. The menu consisted of pub food and each item was between £11-15 for the majority. There is a pizza and alcohol deal for £15 which is what I had, which was fine. Breakfast was £11.75 I think and was a buffet in one of the service rooms and was pretty good. Overall I think my experience was pretty poor but the room was very clean and the staff were very helpful and polite

Love the hotel and its location, perfect for my trip. Amenities need a little tlc

This location was perfect for us for a nearby visit. The pub was very popular (almost full) and had a great atmosphere. The car park was very busy with patrons cars. Fortunately we could find a spot but it would be useful if, somehow, Hotel stayers were reserved a space. This could be requested by the hotel upon booking confirmation. Sadly, we did not have time to enjoy the food or drink in the bar before meeting friends. When shown to our room and while carrying over night bags up the stairs, it would have been extra helpful if our door had been opened for us by the staff member to walk straight in before setting those bags down. Small detail to go from 9.5 to a 10/10! After check in we left our room quite soon after to meet friends and only returned after midnight to sleep before next day check out. As a result, we could not really enjoy any service or facilities but the room was fine with an ensuite bathroom. Adequate for our needs. We have stayed before and would stay again should we need to be in the area. Thank you Star Inn

早朝便に乗る私たちにとって、ガトウィック空港のノースターミナルのすぐ隣なので、とても便利でした。フロントの対応は素晴らしく、朝食はイギリスにしては良い方だと思います。

Clean and comfortable room with all the usual facilities. Lovely spa and pool - also a gym which I didn’t use. Can’t really comment on service as I only briefly saw someone at check in, but she was very pleasant. A restaurant but I didn’t eat there. Good location for travelling into London the next day. Minor issue: bath towels are a bit small and thin (and I’m not a big lady!)

We stayed at Orchid Epsom for 10 days and had a truly comfortable and pleasant experience. The hotel is very well located with good accessibility to both local transport and nearby attractions, making it easy for us to get around during our trip. The property is clean, peaceful, and well-maintained — perfect for families looking for a calm place to return to after a busy day in London. What really stood out was the wonderful staff who made our stay memorable. A big thank you to Akhil, Nikhil, Abhishek, Hava, Safa, Ali, Darshini, and Laura — each of them went out of their way to ensure we felt welcome and taken care of. Their friendly attitude, helpful suggestions, and warm hospitality made us feel at home. Overall, Orchid Epsom is a great choice for anyone visiting the area — a peaceful stay with exceptional staff and great service. Highly recommended, and we’d happily stay here again.

ベッドは絶対にひどく、私たちがそこでしたように最悪の夜の睡眠をしたことがなく、とても不快でした。枕はとても硬くて太っていて、ほとんど眠れませんでした。飛ぶ計画は騒しかった。 午後7時に到着したとき、廊下に汚れた洗濯があり、翌日の午前8時にまだそこにいました。 彼らは朝食を勧めましたが、何もないと言われました。 すべてのスタッフは丁寧で、とてもきれいでしたが、二度と滞在することはありません

Decent hotel in a nice quiet location - rooms are ok but bit smaller in size - the bathroom fixtures need some touch up - otherwise all good

アメニティはシャンプー兼ボディソープのみ。ドライヤーはありません。イギリスは最低限のアメニティしか置いていないホテルが多いので準備したほうが良い。ガトウィック空港までの移動が非常に便利でした。24時間運行で大体15分間隔で有料のシャトルバスが循環していること。空港とホテル間は非常に近いのですが歩くには遠くタクシーは非常に高いのでシャトルバスはこのホテルに泊まる大きなポイントです。次回も利用したいと思います。