Everything from check in too a hot shower to morning breakfast the only thing that bother me was stains on the mattress I always check for stains on mattress and sheets n bugs but the only problem was the stains on the mattresses but everything else was fine
Simple facilities, nothing fancy, but CLEAN and with staff that show CARE, CONCERN and an interest to do their best in giving SERVICE to their customers. Very impressed with the reaction time when a request was made, the enthusiasm to assist and the respect for the paying guests. Brick Lodge was a pleasant surprise that we will certainly consider again when visiting our daughter in Norcross. Thank you.
ゲゲストWhat’s funny I didn’t stay at this Hotel in the dates of the 7 and 8 due to at this point I feared for my safety. I accidentally booked to earlier that day due to my job assignment had changed.
But then they reassigned me to area so I rebook and was told I couldn’t cancel previously booking which I understand but since I had been a customer for week now I was still staying so I was confused of why the matter couldn’t be resolved better than it was through the Management telling me rules are rules and now I would of had to pay for 2wice for the same room because of Rules
WOW okay.
So now I can tell my friends AMD family don’t look or e spect Red-roof to be a Great Costumer Service experience.
O I actually slept in my truck that night due to not knowing the outcome of this situation between me and the management at this red roof location.
It so so sad due I Neva complained of the roaches and dirty bathrooms I had to reclean each time I stay there and the constant people knocking on the fire cause the drug dealers ruin the hotel in this area
And even their on Redroof representatives couldn’t convince this location to work me that day
But they will not have to worry about this Guy booking Red-roof AGAINS
ゲゲストSimple facilities, nothing fancy, but CLEAN and with staff that show CARE, CONCERN and an interest to do their best in giving SERVICE to their customers. Very impressed with the reaction time when a request was made, the enthusiasm to assist and the respect for the paying guests. Brick Lodge was a pleasant surprise that we will certainly consider again when visiting our daughter in Norcross. Thank you.