Another great stay here, our room was the exact same as usual however some of the lights were abit naff or didn’t work this time around, no major issues but shame compared to previous stays. Likewise the tv remote was very temperamental this time around. But as it was booked in advance for a cheap night it was great.
Location is great but is expensive. They have tried to automate things but means a hit on service. Did not tell us about registering the car numberplate in a computer as part of check in. We then got stuck at a barrier just popping out to see the area. Then had to pay the barrier as no humans. Then had to make a claim. Then still waiting for the claim. Computers reduce headcount but reduce service. The hotel itself is fine but was not value for money.
I stayed here probably for less than 6 hours for a business trip. I had close by that started at 330am. The bedroom was clean and comfortable. The bathroom also spotless with ample towels. I didn't get to sample breakfast or the staff too much due to my short stay. The parking was free. I would stay again.
Good location and parking
Did not eat at hotel.
Rooms, very warm night no air con. Fan provided but not much help in very warm room
Lighting in room is poor.
Light above bed didn’t work and only other lights
around bed area where not sufficient.
All carpets in corridors need deep cleaning.
This is our 3rd stay here . It is a brilliant hotel in a great location for a theatre trip. Every detail has been thought of in the rooms except for reading light for bed in Fig room which we’ve stayed in twice now . Light is so poor you can’t read in bed . However that was the only criticism on the visit - everything else was excellent. Cooked breakfast is a treat in the lovely dining room .
Lovely hotel. Very friendly staff at breakfast. Poor food service from bar in evening. Preordered dinner for 19.10 - arrived at 19.40 after serving people who’d ordered later.
ゲゲストThis venue was stunning, a beautiful quiet location to catch your breath or walk into Stratford-upon-Avon to enjoy the architecture and see the history.
Wish we could have spent more time there, and we would certainly plan to return and explore further.
Very clean, tidy, and spacious accommodation.
Fittings within the room and in the hotel were excellent. Linen and towels were of superb quality.
The service was excellent throughout, and all the staff were extremely polite and helpful.
ゲゲストAnother great stay here, our room was the exact same as usual however some of the lights were abit naff or didn’t work this time around, no major issues but shame compared to previous stays. Likewise the tv remote was very temperamental this time around. But as it was booked in advance for a cheap night it was great.
ゲゲストHad a big problem at check in time. Had 2 separate bookings and both of them caused alot of stress and issues. Had to check in on both occasions and at one point i was charged again but luckily my payment never went through. I was notified half an hour after payment was attempted. Booking with this website caused so much confusion with the hotel rates. Rates on this site are definitely cheaper however it dors cause alot of confusion and un-necessary stress with does not help the situation. Great thanks to Vincent and Beata who were a great help and managed to solve the situation out and they did a handover in the morning and yet we had a problem!!!
TthreadsxchangeComfortable hotel with parking. Everything was great. Love the self check in system. Only note for location is slightly away from town and it’s more suitable for travellers with a car. Overall it’s a good experience. :)
ゲゲストThe location was great - right in the middle of Stratford and ideal for a theatre visit. The room was small and pretty basic, but it was clean with comfy beds so fine for overnight. The communication from staff was great - no onsite parking but a clear explanation of where the nearest car park was (very close) and how to get the best price. Very helpful staff. Didn't use the bar area so can't comment on food or drink, but it was welcoming and there was a pleasant outside area. Tea / coffee and kettle provided. Clean if small shower room. Overall really good value for the price and would definitely stay there again.