Check in and check was very easy and friendly staff. The room very large and clean. Not a very good view of the nuclear plant. However we only stayed one night.
The only issue I had, I left a blouse behind in the room after I checked out, I called as soon as I left to tell the hotel. They transferred my to security Know one took my information. I stopped back at the hotel at night after coming back through town later that night and the staff had no idea what I was talking about. I called again the next morning a very nice lady at security took all my information. She checked on my blouse and still it was not turned it in. .I literally left it right on the bed and told security where I left it they assured me the staff is excellent at turning items into lost and found. At this point still is lost! very frustrating.
Free cookie no.
Smile and greeted no.
Shuttle to casino no.
Refrigerator in room no.
Walls paper thin.
Don’t list amenities if you don’t have them.
This was a nice place 10 years ago.
Location is excellent.
When we arrived we were greeted and provided with water. We had two rooms booked and was told if we wanted to be close, we would need to wait for a room to be cleaned. We opted to wait. We continued to wait and then had to get checked in to make it to the concert we had tickets for. So we all went into one of the booked rooms to get ready as the room was not ready for us. I found this not the best customer service as we had booked the rooms in the same reservation so they were aware that two rooms were needed and should have been ready for this at the noted check-in time of 4pm. At 4:30 the second room was still not ready so was not utilized until after the concert (12:30 am).
We enjoyed our stay. My grandson stated, “This is a nice hotel” as we entered the lobby. Crystal was an excellent and accommodating agent at the front desk. The room was clean and hallways were nice even though some were being refurbished.
It's really a nice and capacious place! All of places are clean. I must give credit to the service staffs. I arrived too late around 23:00 and got up so early around 6:00. But all of front desks staffs are enthusiastic to answer my question. They also helped me to use the coffee machine. Shortly storing luggages are also offered. Maybe one flaw is the size of gym. It's too small and fitness equipments are few.