I and my husband had to stay there for some business. The room was clean and fully equipped. What I loved the most was the heated pool—it was amazing. The price was impressive. I will definitely go back again.
I am torn with this one so I'll list both the pros and the cons, starting with the bad parts to get that out of the way:
1) The pool was closed due to a part missing, and we only found out at check-in. I work in property management, so I know how hard it can be to keep a property fully operational 365 days per year. I still have a hard time understanding how a resort can find itself with a missing pool part in the middle of the season! And not give a heads up to guests before they arrive!
2) For that inconvenience, all we were offered were two (2) $10 vouchers to the spa... which was already closed for the day and was not going to reopen for 4 days! What kind of hotel calls itself a resort if the spa is closed 3 days per week?! And even if that's how you normally operate, wouldn't you think to change the schedule when the pool breaks down in the middle of the summer and you decide that spa vouchers are the way to compensate guests for the inconvenience??
For the good parts:
1) Parking was free.
2) Drinks were cheap at the casino.
3) Room was clean (we had a bad view but not much can be done about that I guess).
Two (2) final comments I'll call ”neutral”: 1) the mattress was a bit too firm and the pillows too thin for me. But I'm not counting that as a bad thing since that's more of a personal preference.
2) I'm not a huge gambler but I thought the sportsbook was small. I understand it's not meant to be Vegas but again, if you're going to advertise yourself as a casino resort, I just expected bigger. This part wasn't an inconvenience on my trip but I might as well mention it.
Free cookie no.
Smile and greeted no.
Shuttle to casino no.
Refrigerator in room no.
Walls paper thin.
Don’t list amenities if you don’t have them.
This was a nice place 10 years ago.
Location is excellent.
When we arrived we were greeted and provided with water. We had two rooms booked and was told if we wanted to be close, we would need to wait for a room to be cleaned. We opted to wait. We continued to wait and then had to get checked in to make it to the concert we had tickets for. So we all went into one of the booked rooms to get ready as the room was not ready for us. I found this not the best customer service as we had booked the rooms in the same reservation so they were aware that two rooms were needed and should have been ready for this at the noted check-in time of 4pm. At 4:30 the second room was still not ready so was not utilized until after the concert (12:30 am).
We enjoyed our stay. My grandson stated, “This is a nice hotel” as we entered the lobby. Crystal was an excellent and accommodating agent at the front desk. The room was clean and hallways were nice even though some were being refurbished.
It's really a nice and capacious place! All of places are clean. I must give credit to the service staffs. I arrived too late around 23:00 and got up so early around 6:00. But all of front desks staffs are enthusiastic to answer my question. They also helped me to use the coffee machine. Shortly storing luggages are also offered. Maybe one flaw is the size of gym. It's too small and fitness equipments are few.