My stay was amazing except that the pool wasn’t ready to jump in . It had a sign on the pool door that it wood be open in May but did not have a date on when it would be available to enjoy. Other than that Hyatt place was amazing I would come back again. I do recommend.
The rooms are clean, it's very good for a night on a roadtrip. Also there's a complimentary breakfast that was so much better than at many hotels we've been to on this road trip, pleasant surprise!
JJavier A. RoqueThe customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
ゲゲストA nice hotel located just a block from Lensic & Georgia Okeefe musuem and just a five minute stroll to plaza.
Room was spacious and bathroom appeared to be updated though wallpaper was pealing. Nice touch: most lights on dimmers! Refrigerator was missing temp control knob and in need if defrosting. Most of our items froze within 24 hours. Our workout in fitness center was interrupted by a mechanical mishap that filled the room with smoke!. Luggage racks only for use by bellhops so bring some currency to tip! No EV charger in garage.
Nno name nnThe rooms are clean, it's very good for a night on a roadtrip. Also there's a complimentary breakfast that was so much better than at many hotels we've been to on this road trip, pleasant surprise!