Wrote a review directly to the hotel so will keep this shorter.
Check in clerk was amazing.. but
Husband stuck in elevator for 20 minutes no one helped until I climbed down from the 5th floor to the lobby with my baby and my pregnant stomach. Responded to pretty rudely by other person at front desk
Beautiful hotel and location is amazing
Room was a little on the dirtier on the other side
Small fruit flies flying in the sink , pillows were dirty some lights didn't work
Didn't really care about those things until was told hotel denied this elevator incident happening.
Conflicted if I would ever stay here again.
Contacted trip.com and even though it is not their fault they still provided comfort and support but the hotel denied this even happened ??? So leaves a very bad taste in my mouth. Expected something different from a nicer hotel like this