Disappointed. Booked a double queen room. Received a call asking if I would like an upgrade to a suite.the suite was below grade , single queen with a 1970s Niagara Falls love hotel jacuzzi wrapped in mirrors in place of the 2 nd bed.
Was there back in December and they failed to make up the room 2 nights. This time I was there 2 days and they failed to make up the room.
The counter staff were pleasant and apologetic. The continental breakfast was good and the lady working there was very nice.
The location was good for my purpose and the cost was inline for a 2 star hotel.
This was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!