La limpieza la hace una subcontrata y es nefasta, al menos en mi habitación. Una noche sin hacerme la cama. Apenas limpiaron nada y además no me dejaron ni una toalla. Menos mal que en recepción me permitieron cambiar de habitación. Muy agradecido por el detalle. La habitación es amplia y cómoda.
La ubicación está a la entrada De Castro por lo que tienes que moverte en coche si quieres ir al centro o en otro medio de transporte. No me atrevo a recomendar a nadie por ese motivo. Yo volvería si me garantizan un buen servicio de limpieza, qué menos que eso. Tal vez me tocó solamente a mí. Estuve a punto de rellenar la hoja de reclamaciones pero al cambiarme de habitación decidí no seguir adelante con ella.
ゲゲストThe hotel is very basic and functional but feels tired overall. The room was clean on the surface, but the floor was dusty; I knelt down to unpack on arrival and my trousers picked up a lot of visible dirt, which suggests the cleaning could be more thorough. The lighting throughout the room is very bright white, which makes it hard to relax in the evenings. There are no softer or warmer lighting options. Amenities are minimal. There was no kettle, cups or basic hospitality tray, which would normally be expected by international travellers. The furniture and fittings feel dated, and while everything worked, the room lacked comfort. The bathroom was clean but very utilitarian, and the overall impression is of an older hotel that hasn’t been fully refreshed. Acceptable for a short stay if you just need a place to sleep, but not somewhere I’d choose for comfort or relaxation.
NNicolas Castineiras AlvarezEn general es un hotel con buenas instalaciones, desde Spa, hasta parque de bolas… la habitación junto con el baño espacioso, y bien cuidado, agradable… lo único mal las almohadas que son tan blandas que te levantas con dolor de cuello
El servicio de restaurante deja que desear, camareros lentos y la comida (cena: o Buffet o carta) escasa y no te dejan cambiar 1 ingrediente por otro. El servicio del buffet muy amables. El desayuno buffet normalito tirando a escaso para ser un 4 estrellas. El spa una maravilla, mejor de lo esperado. 4 estrellas escaso a mi parecer, siendo el norte de España
Destacar el servicio de recepción, las chicas encantadoras, amables y siempre sonrientes
MMARIO ANDREI find that the room design is a bit outdated. It was spacious and the terrace is a nice touch. The air conditioning wasn't working very well and it was hot in the room. The bathroom is clean and the water is hot and has good pressure.
The breakfast is plentiful but the need to order the hot plates and it takes a while to come. I would suggest making them available on the hot trays. Another thing that was weird was the custom tongs each table had, then we had to use them to get the food. I would much rather have one tong on each tray so everyone uses them, I believe it's much more hygienic and practical.
AAntonyLovely family run hotel situated in the outskirts of Santander , in a rural location with stunning views. Javier the host was warm and welcoming and extremely helpful. The rooms are beautiful , clean and the shower is superb. Breakfast was perfect, with delicious Spanish offerings. We want to come back to stay longer, as so much to do in surrounding areas and this is a great place to stay. The only thing that could be improved would be to provide a fan or air conditioning unit .
ゲゲストJust the most beautiful hotel in the most outstanding location. The views were breathtaking. Alex and Rocio were so welcoming and warm. Rocio made us a vegan cake and Alex went out of his way to buy veggie burgers for us when we found out we were vegetarians. I would 100% recommend this magical place. About a 20 minute drive to Potes, the historical, Muy bonito town.