The hotel and staff are great,but unfortunately on this stay the fire alarm went off at 4am in the morning,due to a fault..so broken sleep unfortunately
We were received courteously, and when we asked to change to a room with a shower, it was done immediately. The meal deal for dinner and breakfast is a good bargain It was also so well located with lots of shops nearby.
The amenities are basic but acceptable. The only downside is that the only way to speak to staff is to go down to reception, there is no phone or intercom.
Lovely hotel, room was very spacious and very clean, staff were very friendly and helpful. Would definitely recommend this hotel. Close to shops and train station. Will look to booking a stay again at this hotel.
We just needed an overnight stay while visiting family nearby but the room was spacious and ideal for what we needed. We checked in very late but I had the chance to use the spa facilities the next morning and they were fantastic - a good size pool and excellent steam room, sauna and Jacuzzi. We will definitely come back to the hotel if we need to stay in the area again.
KKelv69Great hotel. Close by to the motorway meant convenient but quiet. The spa facilities were excellent. The steam room was very effective, which isn't always the case in many hotels, even shortly after opening first thing in the morning it was up to temperature.
Room was clean and comfortable.
As for the restaurant, I'm still wondering when the potato shortage started in this country! My fish and chips could have done with some more chips. There were so few they were able to hide them all under the piece of fish! That's a shame as the food was really nice.
Would definitely stay again and will look out for Leonardo again in future as a previous stay somewhere else was really nice.
ゲゲストTo customer service. My partner and l stayed at the Bosworth Hall hotel whilst travelling north for an overnight stay to break our journey and get refreshed to continue our journey. Sadly although the staff were amicable and the site was good we got very little sleep as there was hard noise through the night and early morning. This was acceptable but the bathroom facilities were unacceptable. There was very little water pressure so we could not shower and when inspected the pipe had obviously been faulty and leaking prior to our visit but the pipe had been wrapped with electrical insulation tape and the pressure reduced so it didn,t blow the tape off when used. It was a poor advert for a high class hotel. I attach a photo of the pipe. Also l expect you to make recompense to me. Regards Jacob Thomlinson.
NNingI stayed at the Holiday Inn Express East Midlands Airport and had a pleasant experience. The location is very convenient, just a few minutes from the airport, which made my early flight much easier. The room was clean, quiet, and comfortable, with everything I needed for a short stay. Staff were friendly and helpful, and the check-in process was smooth. The breakfast had a good variety and was well organised. Overall, it’s a reliable and comfortable option for anyone travelling through East Midlands Airport.
ゲゲストDisappointingly the WORST room I have ever stayed in.
I had read reviews that the place was dated, but my bathroom door had literally fallen off its hinges. You can overlook a bit of dated decor, but my room was absolutely filthy. You could see the dirty and dust build up on furniture like the armchair, someone’s sock was in the fireplace, cobwebs and spiders in corners and under furniture, ***** on the loo seat and black mould and mildew in the bathroom. I even saw silverfish running across the bed!
Bedroom amenities were very minimal also, but the cherry on the cake was having to listen to the bar staff discussing vomiting and diarrhoea while waiting for my dinner.
Such a shame as the location is lovely.