We booked this hotel for 6days 5 nights and we almost would like to give 9.5/10 due to the reason below
1. breakfast is good
2. location is good
3. staff is friendly
4. sound insulation slightly poor but bearable
5. room is clean for first 4 days but got problem on 5th night)
But things turn bad in 5th night
On the 5th night we came back to hotel after long days, the room A is full of insects as photo/video attached. We have infant with us so have to change room immediately
The staff was helpful and helped us carry our luggage to new room - B
After few hours in room B, my infant keep crying and can’t sleep which is weird And my full body feels itchy . Noticed the room B might be defect room where the toilet door can only open 1/3 (if I slight chubby then can’t enter toilet to shower ), the wall is cracking might due to water leaking, toilets has spider nets
Even we are extremely tired late night around 11pm but we stil decided to move room as it’s super uncomfortable
Big thumbs up to the staff who help us moved to room C and we feels very comfortable with it. My body no longer feels itchy in room C and I can have a good rest
JJoan Veronika Handini HaaseStayed: June 14–15, 2025
I recently had the pleasure of staying at DoubleTree by Hilton in the heart of Bintaro Sector 9, and I must say, everything exceeded my expectations from the moment I arrived.
The location is fantastic—strategically situated near restaurants, cafes, and shopping spots, making it easy to explore Bintaro while still enjoying a quiet and relaxing stay.
What truly made my stay exceptional, though, was the wonderful hospitality and professionalism of the staff. A very special thanks to Bella at the Front Desk, who greeted me with warmth and efficiency. Her friendly attitude and attention to detail made check-in smooth and welcoming. She also provided helpful local tips that made my short stay even more enjoyable.
I also want to appreciate the breakfast team, especially Anissa and Silvi, who delivered outstanding service with a smile. The breakfast selection was fresh and delicious, and they were both attentive, polite, and quick to respond to any request. It made my morning start on a perfect note.
The room was clean, well-maintained, and cozy—exactly what you’d expect from a Hilton brand. I loved the comfortable bed and the thoughtful amenities provided, including the signature warm cookie at check-in!
I wouldn’t hesitate to return to DoubleTree Bintaro and highly recommend it to anyone visiting the area. It’s not just the location or the quality of the hotel—it’s the people like Bella, Anissa, and Silvi who make the experience memorable.
Thank you for a wonderful stay!
Iisni indrianiThe hotel offers comprehensive facilities, a large swimming pool, and beautiful scenery. The service is satisfying, but you need to drive to the beach. The breakfast options are limited and somewhat basic for a four-star hotel.
ゲゲストLobby was nice but the room itself definitely has seen better days. The wastafel faucet almost off, it keep wriggling whenever you use it and there's something like black mold on the lining of it. The toilet paper holder completely broken. I was being careful making coffee because the table that hang by the wall was askew, if nothing done to it pretty sure it'll fall off soon.
Also there's no chair available so I had to drink by the bed.
The staffs were nice though. It was short visit so it's okay-ish for airport hotel but it'll be nice to see some improvement