「The Egyptian receptionist was so professional and kind. He explained and helped with everything. A real asset to the hotel. He's only been in Saudi a short time.」
The hotel was clean and the room was a bit small but comfortable. They have housekeeping but you have to inform the front desk when you want them to clean your room and change your towels. They only have one key card upon check in which is a bit inconvenient because you need the card for electricity in the room and if you’re traveling with another person and the person is in the bathroom, they will be sitting in the dark when you have to pick up a delivery outside. The hot water in the bathroom runs out after one person takes a shower. It will take another 30 mins or so for the water to heat up again for the next person to shower.
The room is spacious, and the location is excellent—close to services, cafés, and tourist attractions.
However, there is significant noise, as the soundproofing is almost nonexistent, making it feel like being on the street. In addition, the air conditioner is quite loud and disruptive.
The price is relatively affordable compared to most hotels in the same area, which is a positive point.
Regarding service, the reception often does not respond to phone calls, and we had to call multiple times or go down to the front desk to request simple items such as water also the female receptionist’s overall attitude needs improvement.
Amazing hotel. The hotel is brand new and really gives a luxury feeling. Also the pool and sauna are a big plus, as well as the breakfast with big variety of items. Highly recommend!
It was a comfortable stay. The villa is excellent. The furniture upto standard. The kitchen is sufficient to cook meal 3 times daily. The ambience comforting and relaxing. The swimming pool is better in the summer. In the winter the temperature control system doesnt warm the pool enough to enjoy so better in summer time. A great stay for families.
great location, great bed room and facilities. The only down point is the bathroom setting that doesn't separate dry and wet area and the shower was a bit broken.
Excellent hotel. Very clean and neat. Staff are friendly. Room service is great. Perfect location
Highly recommend anyone visiting Abha to stay there! I’m considering revisiting the city with the family for leisure and stay at the same hotel.
Msharef was wonderful!!! Sadly we only book for a night..
Super clean , super huge, comfy!
Kids love it.. we love it..
Theres a convenient store below.. very convenient for us. Theres no breakfast buffet instead they deliver breakfast right at our door.. masha Allah...
The Egyptian receptionist was so professional and kind. He explained and helped with everything. A real asset to the hotel. He's only been in Saudi a short time.