We loved the staff and the location. We tried the restaurant of the hotel and found the food to be great but expensive. We liked our room but missed some basic items like a showercap and the sleepers we are used to finding in hotels like this one. They only provide 2 free bottles of water, so do not expect a couple each day like in other hotels. The internet connection was really disappointing. The bed was comfortable, and the room was ok overall.
Hotel was perfect for the start of our tour around Costa Rica. An airport pick up organised by the hotel worked seamlessly
The staff were always at hand to help with any questions that we had.
Good points, room very nice and clean. Bar and pool staff very good. Dinner OK. Amenities also good.
Not so good, receptionists abrupt and unwelcoming, we were told to see the bell man to organise a lift to the airport and he just left us standing at his desk organising about 10 suitcases and then walked off to deliver them to various rooms. We went for breakfast at 05.00 as it says on room information and was told when checking out it opens at 05.30. We had a flight to catch and make our own way to the airport so no breakfast.
Отличный отель, чистый. Вкусный завтрак и вежливый персонал. При выезде из отеля попросили распечатать документы и вызвать нам такси до аэропорта- нам во всем помогли. Мы очень довольны♥️♥️♥️
It's a decent hotel with a lot of details that aren't quite right. The rooms are comfortable and the beds are excellent. The maid didn't empty the trash cans during our two-night stay, nor was the shampoo ever refilled in the dispenser in the shower. There are no carpets or rugs in the room so you're constantly walking on luxury vinyl plank flooring with wet feet. After you get out of the shower. There are no Kleenex boxes or dispensers in the room, and the TV programming was difficult to decipher, especially the secondary audio program in order to listen to the TV in English rather than Spanish. Also, the closed captioning never worked on the TV