I had a really positive experience during my stay, thanks to the amazing service from Danny and Bowen at the front desk. They were incredibly helpful, professional, and patient — solving my issues quickly and making sure everything was taken care of. Their friendly attitude and willingness to go the extra mile truly made a difference. Big thanks to both of them for making my stay so smooth and enjoyable! Highly appreciate the excellent service!
There’s room for improvement for the check in service. I provide my personal id card for check in but the customer service requested me the booking number which I find it ridiculous. The hotel was booked under my name and they supposed could have checked my booking right away. The customer service replied that it was relatively troublesome if only id is provided. I am clueless as to the standard of customer service provided by this 5 stars hotel. The rest of my stay is pleasant.
I am very impressed with the hotel. The room is clean and tidy, the bed and pillow is comfortable to sleep in. The hotel provided activities for us to enjoy and understand the local culture which I find it very useful and we enjoy very much. The breakfast is good and with lots of varieties. The food is tasty and fresh. We had dinner in the restaurant, and we enjoy every bit of it. I will surely recommend this hotel to my friends if they visit Lhasa.