It’s an impressive building so I was having some expectations. The room it was a bit dated in the newer part. Not many amenities as you can expect from this kind of hotel. The bar area is really nice looking over a fabulous garden and so the restaurant. On that note the food was areal let down. I have ordered a Thai green curry chicken. I was soo looking forward to this but when arrived it was a total disappointment. The chicken was probably a leftover from another meal, very dry. The sauce was nothing like green curry and the rice it was microwaved. The waitresses were very lovely and apologised and the removed it from my bill. They said that they have an agency chef! So it’s a real shame !!
Had a big problem at check in time. Had 2 separate bookings and both of them caused alot of stress and issues. Had to check in on both occasions and at one point i was charged again but luckily my payment never went through. I was notified half an hour after payment was attempted. Booking with this website caused so much confusion with the hotel rates. Rates on this site are definitely cheaper however it dors cause alot of confusion and un-necessary stress with does not help the situation. Great thanks to Vincent and Beata who were a great help and managed to solve the situation out and they did a handover in the morning and yet we had a problem!!!
Once again a amazing stay. A big thankyou to Jasmaal.
The only thing I would complain about in the gym. It was in such a bad state. Filthy and most of the apparatus seem out of date. Needs a good cleaning in there. Very poor condition.
Lovely hotel. Very friendly staff at breakfast. Poor food service from bar in evening. Preordered dinner for 19.10 - arrived at 19.40 after serving people who’d ordered later.
Lovely hotel, fresh clean rooms. Very quiet location considering it is close to the main road. Breakfast buffet was good quality and wide selection.
Staff were friendly. Games room added extra fun with the stay.
There was no fridge in the room. Otherwise a lovely stay. Breakfast was pretty good. Beautiful place near to shopping strips but a longer walk to the Avon river. Bottled waters only on first day of stay and were not replenished following day.
ゲゲストIt’s an impressive building so I was having some expectations. The room it was a bit dated in the newer part. Not many amenities as you can expect from this kind of hotel. The bar area is really nice looking over a fabulous garden and so the restaurant. On that note the food was areal let down. I have ordered a Thai green curry chicken. I was soo looking forward to this but when arrived it was a total disappointment. The chicken was probably a leftover from another meal, very dry. The sauce was nothing like green curry and the rice it was microwaved. The waitresses were very lovely and apologised and the removed it from my bill. They said that they have an agency chef! So it’s a real shame !!
ゲゲストHad a big problem at check in time. Had 2 separate bookings and both of them caused alot of stress and issues. Had to check in on both occasions and at one point i was charged again but luckily my payment never went through. I was notified half an hour after payment was attempted. Booking with this website caused so much confusion with the hotel rates. Rates on this site are definitely cheaper however it dors cause alot of confusion and un-necessary stress with does not help the situation. Great thanks to Vincent and Beata who were a great help and managed to solve the situation out and they did a handover in the morning and yet we had a problem!!!
KKah TianThere was no fridge in the room. Otherwise a lovely stay. Breakfast was pretty good. Beautiful place near to shopping strips but a longer walk to the Avon river. Bottled waters only on first day of stay and were not replenished following day.
ゲゲストOnce again a amazing stay. A big thankyou to Jasmaal.
The only thing I would complain about in the gym. It was in such a bad state. Filthy and most of the apparatus seem out of date. Needs a good cleaning in there. Very poor condition.