Hotel service was extremely bad, i initially booked a room for two adults and was told I nedd to pay the hotel direct for a third adult who was joining us, I was told at reception to book a deluxe room which I did bit upon arriving in the so called deluxe room there were 2 x beds and and 20 minites later, someone came into the room to pull out the sofa bed for the third adult - we ended up paying approx 300gbp for three adualts but only ended up getting 2 beds and a sofa couch - even the woman who came in mentioned we were given the wrong room.
The hot water kept going cold during showers and when the fire alarm went off with ALL electricity going off in thw roo. for approx 40 minutes the staff said this was normal and nothing was able to be done.
It was more the attitude at reception that made things even worse.
This all falls far below of what is expected from the Leonardo group.
Needless to say, we wont be staying there again.
הגענו זוג ללילה אחד.לאחר המתנה של 5 שעות וללא קבלת שיחה על כך שהחדר מוכן ניגשנו מיוזמתנו לקבלה.היה דין ודברים לגבי המע ”מ עם המנהלת, שהפגינה יחס בוטה ומזלזל מאוד (לא רק אלינו). בריכת מי הים היתה קרה והג'קוזי מלוכלך ולא במלוא ההספק. ביום השני היה עמוס ויותר סביר. האוכל טוב ויש מבחר די מספק. סך הכל נהננו, כי המלון גם נמצא במיקום מרכזי ונגיש רגלית לים ולמרכז, אבל הרושם הראשוני העיב על השהייה קצת
Excellent Hotel, location and customer service are top notch,
Hotel staff and manager Rinat went above and beyond to make our stay enjoyable and fun.
Thank you!!!
とても良い
43件の口コミ
8.9/10
1泊あたり
AED 1,307
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8.6/10
とても良い
FFlying visiterHotel service was extremely bad, i initially booked a room for two adults and was told I nedd to pay the hotel direct for a third adult who was joining us, I was told at reception to book a deluxe room which I did bit upon arriving in the so called deluxe room there were 2 x beds and and 20 minites later, someone came into the room to pull out the sofa bed for the third adult - we ended up paying approx 300gbp for three adualts but only ended up getting 2 beds and a sofa couch - even the woman who came in mentioned we were given the wrong room.
The hot water kept going cold during showers and when the fire alarm went off with ALL electricity going off in thw roo. for approx 40 minutes the staff said this was normal and nothing was able to be done.
It was more the attitude at reception that made things even worse.
This all falls far below of what is expected from the Leonardo group.
Needless to say, we wont be staying there again.
ゲゲストThe Hotel was very clean including the rooms and all the common areas.
Breakfast was great - huge variety, eggs from different kinds, vegetabels from all kind, drink, breads, etc.
Only few minutes walk to the beaches or to the stores area.
BBrigitteSThe hotel was very nice, beautiful pool, great ”all-inclusive” service, with drinks and snacks available between the 3 delicious, plentiful meals. There were also surprises left in the room ( wine, chocolate, dates, etc..)
We had a huge balcony, that cpukd have fit 10 people!
The room and bathroom were clean, but not fancy looking. There were little shampoos, conditioner, shower gel etc. Plenty of towels.
Here and there there was a chip in the paint on the wall, but nothing major.
People in the adjoining room were smoking and security was very responsive to our complaint and came twice to get them to stop smoking in the room.
The staff was really nice!
ゲゲストGreat location !
The stuff are very polite and welcoming
We want particular to praise the guy in the front desk - I’m sorry we didn’t catch his name - but he is I think Russian.
Every time we asked him for help he was so nice and helpful although sometimes the lobby was very busy.
Please make sure he gets this compliment.