Seriously lacking in hospitality. Asked for a latte at 5:57am and was told “ we don’t open until 6am”
No newspapers available. Bellhop service virtually nonexistent. Room service was good. Front desk agent untrained and unsupervised. No greeting upon entering the hotel or restaurant. Great mixologist at the bar.
Kudos to Andreas the only friendly person we met not really sure what his position is there but he was great, helpful and kind to two old ladies with multiple bags.
No hand soap in the bathroom and towels were not changed.
$45.00 per day valet car service seems a bit much given that there really isn’t another option. We stayed in a “superior double double “ Not sure what superior meant. One of the beds was hard up against a wall. Less than a meter between end of beds and desk/tv stand. Entertainment system did not offer any pay as you go options just a bunch of sky. No Netflix type options. I will not be recommending this hotel to anyone and most certainly will not be going back!
We had 1 night stay. Good facilities, like pool, Spa, Restaurant, however a few things need to improve to reach 4 star, like stated.
Our room was clean and tidy but some lights up in the ceiling were out, basin in the bathroom was very cracked.
We had dinner at the restaurant. I ordered pizza, where the dough was slightly undercooked, no crisp, sloppy.
Filter coffee at breakfast, that was included had a colour of weak tea. But you were offered to pay extra for a coffee on top of $30, you already paid for a buffet breakfast.
Previously stayed here before, but I think it needs a lot of improvements as it's gone down quite a bit.