Checking in was no problem. I did ask about the pool hours and was told until 10pm. Of course we were not told that the ”heated outdoor pool.”, as mentioned on their web site was actually not heated, but very cold. This was a reason we chose this hotel.. Upon checkout, I noticed that I was charged more for the first night than what was listed in the confirmation email I had received a couple of days earlier. I tried to explain to her this. She kept saying it was the ”incidental charges deposit” of $50. Well the higher first night room rate was less than that, but no matter how I tried to explain this, she did not understand. I ended up having to call the manager the next day to get it straightened out.
- ゲスト