We have just returned from spending just one night at this charming hotel and really wish we could have stayed longer. We were made to feel so comfortable and welcome and all the staff we encountered were cheerful, smiley and falling over themselves to help us and make sure that we had everything we needed. We can't speak highly enough of the whole team but must give a special mention to receptionist [and it seems general all singing all dancing assistant] Claire. At long last we have encountered somebody working in hospitality who clearly understands special needs and took the time to seek out and address our daughter directly about her stay. She herself commented on this and was so chuffed after a lifetime of the ”does she take sugar” scenario! You will never know how much this one little thing meant to her and us. We ate dinner in the restaurant and found the food to be really very good - well presented, of excellent quality and good value. Breakfast was beautifully executed with a great choice and again of very good quality. Waiting service was also exceptional. Rooms were very clean, perfectly adequate and beds comfortable with good quality linen and towels and we all slept well. It was lovely to have a sea view room too but what a shame about the state of the beach! I do agree with others that the windows are terrible and so is the parking but we honestly weren't particularly bothered about either since the advantages of staying here hugely outweigh those minor *******. We wouldn't hesitate to recommend this lovely bighearted hotel and should we ever venture to Llandudno again you can be sure we'll be back here like a shot!
Had an amazing stay here. Entrance into a very smart reception, check in smoothly. Super friendly staff all round. Family room sea view. Nice size, clean and comfy. Windows are a bit old. Wooden so there was a little noise coming through but not too bad. Breakfast was great, and service was smooth and quick, very friendly waiter. Can’t wait to stay here again as it looks like they are making further improvements (painting in hallway etc).