After reading reviews of this hotel I was really looking forward to staying here. First impression is like an old office block but it is very trendy inside, welcome was very friendly and a very good first impression. As the location of hotel is quite a walk into town we thought we’d have dinner in hotel. We certainly wished we hadn’t. The waiter was nothing other than rude. We had curry which was bland and just warm with dried out rice. We never received our side order which we asked for twice. Despite the restaurant having only approximately 3 other tables occupied we never received any service, we went to the bar twice to ask for a drink, then ask where our side was which still never came. Waiter just on phone and seemed annoyed when we asked something. When we asked for another drink again at the bar ourselves, we asked what deserts were available to a response of ‘fridge’ and pointed across to the other side of bar. We chose the driest brownie available and wish we hadn’t. When he came with the bill, he informed us twice service not included..which I informed him, we had received near to no service and that what we did receive was awful! He laughed. We paid over €70 for 2 bland chicken curries and a few beers & a brownie. He then forgot the drink we’d ordered at the bar so when I went up he then said he had no change (probably because I’d not tipped the awful service previously). How can you not have change from a €10 note? So after waiting for a minute whilst he kept looking in the same wallet I told him to keep the €5 euro change. It left a very bad impression of the hotel on our first night in Vienna after travelling from two other cities and hotels that offered impeccable service. Such a shame when the rest of the staff seemed so customer focused. However the reason I’ve given 3 stars is the rest of the staff were lovely. Breakfast is fantastic and the gent who runs breakfast was very helpful. Room nice, a tad small, think it’s all designed to be trendy more than comfort, but no complaints apart from big, shower gels and soap, one completely empty and one with scraps of soap left. These should be changed when the room made up, especially when paying a premium for class of room. In all beautiful decor downstairs, on whole friendly staff, would I stay here again probably not.
- ゲスト
ウィーンで素晴らしい60歳の誕生日の長い週末から戻ったばかりです。ホテルダニエルはベルヴェデーレの最下部に位置し、駅や市内中心部まで簡単に歩いて行くことができます。静かで清潔で快適、優れたダイニング施設と伝説的な朝食。スタッフはとても丁寧で親切です。最後の夜に夢中になった後、私たちの世話をするときに神の贈り物だったピーターに感謝します。ウィーンは素晴らしい文化的アトラクションで美しいです。あなたの模範的なおもてなしにホテルダニエルに感謝します。
- ゲスト