シワタネホのバルコニーがあるホテル

We love this place, can’t fault it. The ambience, the staff, maybe not all the steps and the drive way, they aren’t for the feint hearted so think again if you have breathing problems or a difficulty walking!!! Having said that they have golf carts and are very accommodating but if you have problems talk to them before booking. 1 problem we found which will only get worse now that it is Hilton is that the Hilton group have a far larger reach meaning there will be more people trying to book the same number of rooms. We were lucky being able to get 2 weeks but had to go somewhere else in the middle week. If you can get in you will love it as we do. Finally everyone complains about the people dumping a towel and a book on a beach chair. Fine if you are going to walk the beach and then sit in it, or have a meal and sit back but it is becoming frequently noticed that some people just put the towels down and head out for 4-5 hours ant that is just rude but unfortunately the same all over the world despite the notes by the chairs no one enforces the rule about towels etc being removed after 1 hours absence!

スタッフはとてもフレンドリーで、特にジョニー、アイザック、リリー。レストランとプールサービスは素晴らしかった。私たちはプールが大好きで、ホテルからの眺めは息をのむほどです。ホテルを予約したとき、朝食も予約しましたが、残念ながら到着したとき、含まれている朝食は両親専用だと言いました。だから私たちは間違いなくそれに驚いた。私たちの唯一の不満は、オーシャンビュールームへのアップグレードに2回請求され、ダブルチャージを返金しなかったことです。

I have to be honest, we arrived at the hotel very early in the morning and had a very unpleasant check in. We will let Hyatt contact us if they want details. A few hours later, Bruno came to see us ,while we were on the beach, dealt with our earlier situation with great professionalism, assertiveness, calm and politeness. It took him minutes to find solutions to insure we would have a fantastic holiday, which we did. Thank you Bruno . We thought he was the manager on duty ,only to find out he is a receptionist. We would like to praise him , he is such an asset to the Hyatt group. Subsequently, Frida ,the operations manager , and the general manager Manuel, approached us with equal professionalism and empathy. Thank you , much appreciated. Now, for the review. WHAT A PLACE ❤️ Beautiful room, super comfortable bed. Tasty breakfast overlooking the beach; thank you to Sarah, Ellie, Hilliberto, Danna … sorry for not remembering everyone’s name . Great beach service too from Eric, jorge and the rest of the team. Thank you to head chef Omar for great food. Beautiful clean beach with warm clear water. Well kept gardens with butterflies everywhere. Lovely lighting throughout the hotel during the evening, cosy, intimate,romantic. So much to say about this beautiful hotel. What a treat after 3 weeks of travelling through Mexico. We were so sad to leave . We cannot wait to go back ❤️

What can I say that hasn't been said already. This place is AMAZING in every way. We came here for our honeymoon and it was spectacular! We stayed in the Alejandra suite. And boy did we pick a great room. Very large room with indoor and outdoor shower. The outside was great with our own plunge pool. Very private. The grounds are so beautiful words cannot give it justice. And the view, my God the view from the pool as well as our room. Now imagine all that then add the service. The people make you feel soooo welcomed and treat you like family. Special thank you to Luis and Carmen they took great care of us and made sure we had anything we needed. The rest of the staff is amazing as well. It was truly or favorite trip ever. We love to travel but there has not been anything like this. We can't wait to return!!