This is the last place I would recommend to stay in Revelstoke. There is nothing about this place that is a resort. Our room was disgusting and had bug crawling on the walls. We couldn't open the windows because the bugs were coming in that way. The toilet didn't work and the AC was also not working. The outside gets zero upkeep and the hot was also not working. Zero communication about that and a water boil notice that was in the area. They will nickel and dime you like crazy for everything. So just spend your money some where else that is closer to town and better.
The front desk staff were extremely knowledgeable and helpful and our request for an extra pillow was taken care of immediately. The rooms are what you’d expect in a basic motel but the bed was very comfortable and we slept well. The microwave, coffee maker and fridge were useful to us as we were on a touring holiday. Lots of restaurants within walking distance of the motel and live music in the town square. Would definitely return.
I would give this hotel a zero if I could, but the 1 star is for the front desk only. They were professional and nice and accommodating, but the cleaning staff needs to be fired. I’m surprised the health authority hasn’t been called. Doors don’t close tightly and latch to lock doesn’t work, the toilet isn’t sealed on the floor so You breathe in sewer smells, the walls are peeling and disgusting, I wiped the surfaces of both bathroom and table and TV cabinet and all had disgusting dirt on them. The beds…pull out a sheet of plywood and throw a sleeping bag on it and you’ll have just as much comfort!! Horrible!! One light in the whole room so dingy and dark. The hot tub was “under maintenance” the whole time so never got to use it and apparently this happens a lot according to reviews. The pool is supposed to be heated to 26 degrees of which it was not, glacial water is warmer. The pool area was disgusting!! The bathroom floors were nasty!! There was 1 bottle of shampoo for a family! For 250.00 a night if my hard-earned money could have been better accommodations! I will never stay here again and I won’t be recommending it to anyone!! No point in complaining to staff because according to reviews they don’t care. I’m thinking this is owner run, they don’t want to spend the money to repair/clean/fix up, run the hot tub, or heat the pool! Never again!! Oh and the vending machine is constantly down apparently, probably can’t afford to fill it.