「Some of the best customer service we've ever experienced. Ms. Abe was wonderful and her English was excellent. The outdoor onsen was perfect, truly beautiful. A big, well landscaped area, truly relaxing. All guests get to reserve 30 minutes of private use each evening, which was wonderful, but you can also go back during men's time, women's time, or mixed if you want to enjoy some more. The breakfast was also very good, and the room was sizeable. This was our favourite stay in Japan.」
「Love this ryokan! The service was just amazing! We arrived the ryokan feeling cold and asked where we could get some heat pads and was told that since the ryokan provides free shuttle to train station, they could send us to convenient store. And before it, the staff came back with some mini heat pads for us to use for the meanwhile. There was also paid shuttle to snow monkey park (500 yen per pax one way) that you can arrange with them. We had a tatami room, it was spacious and the staff came to the room to do the check in and served tea and welcome snack to us. The ryokan guests are entitled to go to nine onsens around the area for free. The ryokan provides yukatas and all necessities for it. The meals were sumptuous and super yummy. Overall, a fantastic ryokan experience for us!」