「Hotel a 5 Min dalla stazione di Paradiso e a 2 passi dal lago e dalle fermate dei mezzi pubblici che ti portano fino in centro (gratuitamente col Ticino ticket fornito dall'hotel), altrimenti il centro dista soltanto 20 minuti approfittando della bellissima passeggiata sul lago. Ottimi consigli sui ristoranti, asciugamani per le 2 piscine riscaldate dell'hotel forniti gratuitamente dalla reception. Colazione abbondante e varia, camera spaziosa, non dispone di un armadio ma a noi non ha creato problemi avendo soggiornato per una sola notte. Personale gentile e disponibile. Ci torneremo sicuramente!」
「basic hotel service in a location ideal for travelling & city exploring.
The travel card via email was sent to you before checkin, help to save money
a very budget bed if you are unable to afford hotel, esp suring conference」
신혼여행으로 묵었던 숙소입니다. 이탈리아 포지타노 느낌인 위치에 있던 숙소였고 오고 가는 건 힘들지만 버스가 있어서 여행하는 느낌이 들고 좋았습니다. 숙소도 이탈리아 풍이 물씬 느껴졌고 연식은 되어 보이지만 화장실은 리모델링 되어있고, 방충망이랑 에어컨은 없지만 벌레 없이 쾌적하게 잤습니다. 제일 좋았던 것은 조식이었는데 메뉴도 훌륭하고 멋진 정원에서 먹을 수 있다는 점이 제일 마음에 들었습니다~
Review
Mixed feelings
I stayed on a weekend solo trip whilst working elsewhere in Switzerland, and have mixed feelings about this hotel. I booked this on the basis of the rave reviews on here, which I don’t really now understand - it’s fine but not great in my view.
What’s good:
- Beautiful public areas in the main building
- Spa, pool & sun terrace have great furnishings, very comfortable and a stunning view of the lake
- Breakfast buffet is excellent quality & included in room rate. Probably the nicest croissant ever. The staff kindly opened the terrace for me (it was 18 degrees & very sunny)
- Some of the staff were kind and helpful, particularly at the reception & the spa desk
- Very comfortable beds, lovely linen & towels - good night’s sleep!
- Nice location, a little out of the main town (15 mins walk around the lake) so peaceful & quiet
- Free shuttle to Lugano train station is a nice extra, although the public bus is very convenient
Less good
- My room was in an ugly 1970s building with a view of the carpark. I didn’t expect a lake view (it was an additional 200 CHF per night) but this was not exactly a “garden view” as described
- The room & bathroom was cluttered with random stuff- promotional booklets, mini bar snacks, bottles of toiletries - there was no space to stand even a wash bag in the bathroom. There were 4 bottles of products balanced on the edge of the bath. Please wall mount the bottles & tidy up!
- I asked to borrow an iron - the one they bought had a European plug & all the in-room plugs are Swiss, so it was unusable. I don’t expect everyone to speak perfect English but even google translate could not get me a working iron! I fail to understand why you’d not have the right iron plug for the hotel sockets…
- At breakfast I was asked 3 times if they should open a parasol, I politely said “no” so the staff waited for me to go to the buffet & opened it anyway! I was cold in the shade so I just left my food, which was a disappointment
- I had to ask for my free tourist card for transport & museum discounts. This should be provided to all guests, had I not been aware of it then I’d have missed out
On balance, for me it was overpriced, for 450 CHF per night I will likely try somewhere else next time I come to town. Not a disaster but I feel there’s likely better choices. The Best Western next door is 1/3 of the cost…