The stay was extremely satisfying, except for the part that the AC didn’t work well. But the staffs at the front desk were really helpful even during the holiday season. The complimentary breakfast was also very nice. Would definitely recommend staying at this property.
Friendly staff, and a comfortable place
To stay that was clean. Enjoyed our trip and will stay again there sometime! The grandkids enjoyed going to the Wonderland Amusement Park!
HOTEL STAFF were very excellent and courteous. Always helped with any problem encountered. Management and ownership were very professional and acted like they cared about your stay.
Concerning the hotel accommodations and Staff interaction I would rate this hotel an EXCELLENT. However, my reason for selecting a 3//5 rating is THE FAULT OF WINDHAM HOTEL CORPERATE for the low score. I would rate them a 1/5. Here's why:
1. They don't seem to care about any customer that books through a non Windham agency. No rewards given at all. (We did stay in their facility didn't we???? Only if booked though them will you get any ”points”. At least give ”some points or rewards”.
2. Their policy on no accepting a virtual card for payment per their ”Out of Country Reservation System” (Real AMERICAN Supporting Corporation, HA!). Most people use virtual cards for safety and security.
3. The facility does not have a ”NO BACKING IN” Policy for parking. That leaves them liable if some one succumbs to Exhaust fumes from vehicles that are parked in backwards with the tail pipe very close proximity of the A/C unites in each room. We were in our room for over 2 hours to take a nap, and when we got ready to leave we had extreme headaches and felt very light headed and woozy. We realized that a vehicle had been backed into the space in front of our room while the engine ran the whole time we were in the room sleeping. The A/C had ****** in exhaust the whole time we had napped. VERY DANGEROUS. When advised the owner HE immediately told us that he would initiate a strict policy against backed in Parking. In talking with some of the staff during the more than sufficient breakfast of scrambled eggs, biscuits and gravy, huge waffles, and very delicious breakfast sausage, along with what is often standard for Economy Lodging of other companies of cold breakfast cereal and toast, rolls and perhaps some fruit and yogurt. Nothing too fancy but just what a traveler wants to start the day. Several indicated after we thanked them for the great breakfast that WYNDHAM was indicating that ”breakfast was being phased OUT???? !!!!!. That is probably the one thing that is a determiner of whether to stay or not. NO Breakfast!! NO STAY! I realize that it is probable to say that most of the WYNDHAM Hierarchy has NOT ever stayed overnight in the Days Inn Facilities across the country. I'm sure they stay in the HIGH CLASS hotels instead who have excellent breakfasts usually. Eliminate a good breakfast and eliminate a great many of your patrons. You will for sure get a big -1 rating for that.
4. There is NO place to hang your clothes while staying there overnight or for an extended few days. One likes to be able to hang up the clothes and relax instead of living out of the suitcase. No closet in the room. Only a colored board on the wall with two extremely large L shaped hooks that will not let a shirt even be hung without falling down. Hangers if you have them will not fit on them either. When asked about why the staff personnel simply stated that WYNDHAM removed the closets and replaced them with the ”two useless deformed hooks” (that's last part is my rendition” not what they really said.) When asked why, they said they have no answer simply lots of complaints about it.
MY PLEA is: ”WAKE UP WYNDHAM” and stop being like so many corporations are who seem to only care about the ”ALMIGHTY DOLLAR” instead of being there to REALLY serve the public who may not be so wealthy and for whom the ”Economy Hotels” were made for. They still need to be comfortable and usable.
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Room was clean, towels clean, bathroom clean. The front desk staff was very welcoming and friendly. At all my vacation this hotel was the best stay we had. (even though they are not a new hotel they do try there very very best to keep the hotel clean.)