There’s room for improvement for the check in service. I provide my personal id card for check in but the customer service requested me the booking number which I find it ridiculous. The hotel was booked under my name and they supposed could have checked my booking right away. The customer service replied that it was relatively troublesome if only id is provided. I am clueless as to the standard of customer service provided by this 5 stars hotel. The rest of my stay is pleasant.
The room is nice and the staff is friendly and helpful. As I had to leave early for a flight, the staff kindly prepared a simple takeaway breakfast for me because I was earlier than breakfast time, which I was appreciative of. Able to have a good night rest and wash up after a long day travelling, and being in a central location, I could just walk out and find a restaurant easily.