「Great stay at this hotel, exactly what I needed, clean, quiet and close to the congress center. Only downside is that there is no private parking, otherwise I would come back again」
「Leonardo hotel is great. Best service for guests and have a wonderful time. The room is perfect with a big window can see the city. Inside the decoration is about the history of the city🤗
The restaurant is great.love it.」
旅先の様々な魅力を発見したいお客様に、ホリデイ イン エクスプレス メルツィヒ by IHGは最適です。ホリデイ イン エクスプレス メルツィヒ by IHGは、メルツィッヒでも指折りの素晴らしい宿泊施設の内の一つです。当施設からMerzig(Saar) Stadtmitteまでわずか1km、ルクセンブルク=フィンデル空港まで36kmと、交通が非常に便利です。Skatepark MerzigやDITIB-Türkisch Islamische Gemeinde zu Merzig e.V.、キャンピングプラッツ・デス・カヌ・クルプ・メルツィヒ e.V.など、周辺で多くの観光名所をお楽しみいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。メルツィッヒの当施設には、駐車場が併設されています。サービスの質を重視のお客様にも、このホテルにはご満足いただいております。
「Perfect modern hotel voor overnachting, vlak naast de snelweg.
Geen restaurant voor diner, maar wel in de directe omgeving, ofwel overkant van de weg het Brauhaus, met vnl. eetcafé gerechten en o.a. zelfgebrouwen bier.
Een prima ontbijtbuffet in het hotel.」
「Super charmantes kleines Hotel der Kette Design Hotels. Personal sehr zuvorkommend und aufmerksam. Einzig die telefonische Erreichbarkeit könnte etwas besser sein. Ansonsten hervorragender Aufenthalt.」
Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Great stay at this hotel, exactly what I needed, clean, quiet and close to the congress center. Only downside is that there is no private parking, otherwise I would come back again
I recently stayed at this simple, functional hotel. The location was its biggest strength. It is just a short distance from the French border and convenient for getting into the Saarland. The hotel itself is exactly what you'd expect from a basic spot. The room is clean and comfortable with great bed. One minor element is the busy noisy road.