「The location is perfect and I loved it.its just behind the train station and self check in is available the front desk closes at 10pm. I will definitely be staying here oft」
「Great stay at this hotel, exactly what I needed, clean, quiet and close to the congress center. Only downside is that there is no private parking, otherwise I would come back again」
「Hotel liegt sehr günstig. In der Nähe befindet sich das Saarpark-Einkaufscenter und Decathlon mit Fitnessstudio. Hotel hat kein Restaurant allerdings gute Bars und Restaurants wie das Stumm's Brauhaus fussläufig erreichbar. Frühstück im Hotel mit guter Auswahl. Kleine Bar an der Rezeption. Kostenfreie Parkplätze vor dem Hotel. Zimmer sauber und gut ausgestattet. Matratzen bequem. Hotel kann ich empfehlen.」
「Das Hotel ist okay. Praktisch wenig gemütlich. Einfach ein in die Jahre gekommenes Hotel.
Im Bad gab es leider nur zwei große Handtücher am Waschbecken gab es kein kleines Handtuch nichts. Das war leider etwas wenig, wenn in der Dusche komplett undicht ist.」
「Das Personal im Hotel ist wie immer sehr freundlich und sehr zuvorkommend. Einfach ein top Hotel. Diesmal war das Zimmer von der Sauberkeit so lala. Aber sonst ist es ein schönes zentrales Hotel.」
「Super charmantes kleines Hotel der Kette Design Hotels. Personal sehr zuvorkommend und aufmerksam. Einzig die telefonische Erreichbarkeit könnte etwas besser sein. Ansonsten hervorragender Aufenthalt.」
Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Great stay at this hotel, exactly what I needed, clean, quiet and close to the congress center. Only downside is that there is no private parking, otherwise I would come back again