Have visited Melville and had fantastic experiences ,and have recommended the castle to family and friends who also enjoyed. Visited on the 13th January met by a not very happy front of house. My 89 year old mother also stayed …my mum had something to eat , dinner came we asked for condiments waiter returned minus cutlery 10 minutes passed cutlery at last. We sat in the bar for a drink were met with sorry no brandy or Guinness not the bartender’s fault. Quests at one point were waiting at the bar whilst the bartender collected glasses elsewhere again not his fault. Morning came mums full Scottish was excellent I had smoked haddock that was inedible poached egg was fine , no side plates for toast . Check out was the worst once again an unhappy front of house . I queried the bill which was£130 more than we had purchased she asked if I was sure and could it be ordered from my mums room. She said she needed to talk with manager. Who asked her to check out all invoices after approximately 15 mins I had had enough, my partner went to deal with this issue again left waiting we decided to leave his bank card and left . On the way home we received a call the the same woman to give us the good news that we only had to pay for what we had like she did us a favour!! Most of the staff were lovely just need proper training. Would not recommend or return.
Here’s a nicer version for your hotel comment:
Lovely traditional garden house with beautiful furnishings and a serene atmosphere. Plus, a very special and charming team member—Donna, the Hungarian hunting dog—makes the stay even more memorable! 🐾
Everything is just perfect here. ❤️❤️❤️
My first choice in the city!!
Cranstoun Riddel in the grounds of Oxenfoord Castle and Estate have been owned by the same family for nearly five hundred years. The house is set in beautiful scenic grounds and is situated in the depth of the countryside while at same time being only 12 miles from the centre of Edinburgh. There is not another property in sight of the house or the garden there - though you will see deer; hares; birds of all sorts from black birds to owls and birds of prey. At the same time as being very secluded we are ideally placed for travel to and from other areas. Being so near to Edinburgh we are close to both rail and airport and on a good road system for travel to all parts of Scotland. We are with 15 mins of the beautiful coastlines on East Lothian and at the same time equally close to the wonderful Pentland Hills if sights from on high and hill walking are one of your passions.We have the culture and history of Edinburgh on our doorstep combined with shopping and all the city activities that appeal to the young. Cranstoun Riddel is a very happy and characterful house. Ideal for family or group holidays for any reason; suitable for all ages with a bedroom and its own bathroom on the ground floor for those who may not be so agile on the stair.The views over the parks are spectacular and the surrounding trees appear to protect the house. There is a towering Wellingtonia very close to the house with its huge trunk is seem from the drawing room window.About pets:No pets allowed.About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About events:No events allowed.