I would say lack of customer service. Although the staff were warm & welcoming ( without smile from reception ). The service want to point out is on information & communication regarding an in house service of dinner buffet, which was failed to be mentioned on being seated at the restaurant or at reception.
The location is perfect with the best view of Kazbegi and Gergeti off in the distance. The host was very friendly and the room was clean and comfortable. Highly recommended.
I had a wonderful stay at this hotel. The room was spotlessly clean and well-maintained. The view from the window was stunning. All the amenities were provided as promised, and everything was in excellent condition. The toiletries were clean and neatly arranged, which made the stay even more comfortable. I highly recommend this place for anyone looking for a peaceful and hassle-free stay.
SSergeiОдин из лучших отелей на склоне. Находится рядом с канатным подъемником (50м). В отеле есть бассейн, хамам, сауна, массаж, боулинг, биллиард, бассейн на улице с теплой водой.
Приличный ресторан.
匿匿名ユーザーloved the hot tub but there were technical issues for most of my stay - it wasn’t nearly hot enough. also avoid the restaurant the food and service is horrible. overall the service was good and helped me arrange a snowmobile tour. room and facilities were generally clean, but there’s no AC in the room.
ゲゲストWe love our stay at Gudauri ski resort. The view in the morning is amazing. We only had problem while checking in because the location in google map is apparently slightly off. But other than that all are good. The owner also very kind to let us store our luggage after check out, bcs our tour picked us really late due to some road closure in Kazbegi. The security also very nice, he also give some recommendation for food and ski rental. He suggested us to eat at Good aura restaurant behind the hotel and it was nice indeed. Thanks
ゲゲストI had a wonderful stay at this hotel. The room was spotlessly clean and well-maintained. The view from the window was stunning. All the amenities were provided as promised, and everything was in excellent condition. The toiletries were clean and neatly arranged, which made the stay even more comfortable. I highly recommend this place for anyone looking for a peaceful and hassle-free stay.