The service we got at reception was great. Jonathan was very helpful and advised on where to go, eat, places to visit, etc in Galway We were upgraded to a bigger room on 2nd floor which was huge. .the box of chocolates as welcome gift was a very nice gesture! Ava had our room serviced and cleaned to a great standard The bathroom was big and shower pressure was amazing. Breakfast was good too, with variety but same on all 3 days.
I would highly recommend and would definitely stay again if ever visit Galway again.
Nice hotel, But I was disappointed with the cleanliness of the bathtub. When I added hot water to the bathtub, a lot of dust and even a hair came out.
I had to wash and rinse the tub several times to get it clean.
I understand that hotel service is low in Ireland, but this is a 4-star hotel. The price for rooms is high for Europe. It would be great, at least nice to clean.
Breakfast was great, delicious.
I couldn’t ask for anyone better than Amanda to have checked me in.She was beyond helpful,cheerful and very considerate.The hotel is lovely,close to hospitals but has no pool if you need one.It was crazy busy but there wasn’t a sound at night.I would stay again for sure.
This is my terrible experience during my Ireland trip. No aircondition, double lock out of order, iron doesnt work When we reported those issues to reception, no fixing, no room change arranged. 10mins later, they sent me an iron 😔
As viewed, the hotel lobby is nice & good beakfast. Hope they have improvement in future. 🙏
ゲゲストThe location is good, close to restaurants and supermarkets. I didn’t like that so many things were broken. The shelf in the bathroom was loose and tilted, the wall lights next to the beds needed tightened as well, as they flipped on the side. The bathroom door handle and lock didn’t work. We had some long dark hair in our room. A lot was broken or crooked.
It was ok for one night, but I wouldn’t stay longer. The girl at the desk was not very knowledgeable regarding her surroundings. I’ve asked about the Burren.
The Italian restaurant was good, the breakfast in the morning was good as well. However I emailed the hotel for gluten free options but I didn’t get any.
RRINAThe service we got at reception was great. Jonathan was very helpful and advised on where to go, eat, places to visit, etc in Galway We were upgraded to a bigger room on 2nd floor which was huge. .the box of chocolates as welcome gift was a very nice gesture! Ava had our room serviced and cleaned to a great standard The bathroom was big and shower pressure was amazing. Breakfast was good too, with variety but same on all 3 days.
I would highly recommend and would definitely stay again if ever visit Galway again.