We enjoyed our stay, however the sauna was not in operation, which was a little bit of a letdown. Friendly staff and rooms are clean minus some mold in the shower.
A hotel for the location really. Perfect for an early morning flight. The view out the windows to the construction area below isn't great, but you don't stay here for the views. Nice smooth check-in and check-out, even at 5am.
We have a blast, from the friendly staff, complimentary foods, the room and the aesthetic place. The location is good easy access for foods, entertainment and shop. We enjoy the breakfast it is worth it. A bit sad, the pool is not that well maintain during our stay. Next time, I hope how many people in the room equal to how many the toiletries (ex. Toothbrush) except for shampoo, body wash, conditioner and hand wash. We’ll come again for sure and recommend to people who plans to have a trip in wellington. Hence, the place is warm and overall the facilities and services are the best.
BBenny MarcusAura Hotel is located right next to the vibrant Cuba street and Courtenay place. The room on level 2, block J was spacious and in great condition.
However, the first room I was assigned in Block 'N' had a strong, suffocating smell and lacked windows. I called the front desk to request a room change since I couldn't find any windows in that room or the dining area, only to be informed that all blocks in the hotel were windowless. As I walked back to the front desk, I noticed a block with open windows. The front desk staff wasn't happy with me for checking other blocks and also annoyed when I informed him that I knocked on neighboring 5 empty rooms in the Block, without any response, to enquire if they experience the smell too. The personnel claimed that the block I saw was the only one with windows and was fully booked. I returned to my initial room, but the odor persisted, prompting me to return the keys and applied for a refund. After almost an hour, we inspected the room again with the receptionist, and surprisingly, the smell had vanished. Despite this strange encounter, I still opted for a room change. I was given another room in block 'J', which, while also lacking windows, it had a better odour. As I explored the floor after settling in, I discovered several other blocks with windows.
This experience reflected very poor service and dodgy misleading information from the front desk. The first six uploaded images are of Block N, while the subsequent images, beginning with the keys, showcase Block J.
ゲゲストThe staff were very friendly, welcoming & very efficient. They took the time to go out of their way to make us comfortable.
The lift & room was just a little bit older around the edges, but still very good! The bed was heavenly-soft & lovely, we just wish we'd had time to rest & relax more than one night in Wellington!
匿匿名ユーザーWe enjoyed our stay, however the sauna was not in operation, which was a little bit of a letdown. Friendly staff and rooms are clean minus some mold in the shower.